Sutera Harbour Resort, Kota Kinabalu

After being at the Shangrila Tanjung Aru and then coming here to Sutera Harbour, I must say that it was a bit of a dissapointment. I must say that you are paying more and getting much less. The place is lifeless comparatively and the service in the rooms is inconsistent. There are no electrical sockets where you might expect them and no hand bidets in the toilets. There was a dead plant in the toilet, probably not watered because the room had not been used in a while. Occupancy rates were low. Not what you would expect in a 5 star plus hotel. The buffet breakfast was not much to talk about, really 3 star fare, and the Hotel Customer relations manager was not responsive to requests, not even returning calls. We tried to cut short our stay here and return to the Shang but were greeted with a definite no to a refund. I felt hotel management could have been more compassionate as the resort really was deserted. On the whole, would not recommend this resort.

it was very nice to be there. we are here in room 7449 from 23 feb 2006 till 26 feb 2006. so we come next year from dec 31, 2007 till jan 3,2008 for sellebread the new year. Lot of greetings and best regards from Aad en Rina Agten from Holland

The overall resort was outstanding and staff were friendly and helpful. Rooms needed a little refurbishing and beds were quite hard. These really need to be changed. First time at sutera I had to lie on foam longe from the pool. Just got back and I slept on roll away bed which was more comfortable than the beds. It was wonderful and so close to shops. In addition a free shuttle bus takes you around to all the department stores. Food at the hotel is excellent. I cant wait to go again and hope the beds will be a little more comfortable Margaret Perth