DID NOT HONOUR BOOKING THROUGH THEIR BOOKING AGENT
My guest got a nasty experience at this hotel because they refused to honour booking make thorugh the net and throught their booking agent( reservation@directwith htel.com).
Despite showing the rude male clerk at the front desk the booking and confirmation letter, they refused to accept the booking and chase my guest away leaving them stranded in KL until the next morning. My guest travelled 6 hours fro Singapore to the hotel and got such treatment..
Certainly with the economic crisis, you think they will be happy to provide rooms for overseas guest.