Sheraton Dallas Hotel, Dallas

Definitely was a pleasant place to stay! My room view was great and so was the breakfast! If any of u wanna save money on it tho I'd suggest using SweetHotelDeals. Net

We only stayed here one night, on the 21st of the July. We were trying to enjoy our anniversry in Dallas, so we got a suite with a king size bed. We had car troubles coming down and I called the hotel to notify them they told me that if I wasnt there by 7 they were giving my room away!!!! YET IT WAS NON REFUNDABLE! THEN we got there they put us is a suite that had a huge wet sticky spot in the middle of the floor in the room, half the lights didn't even work. The shower wouldn't put out and hot water and the shower door was FALLING OFF the hinges, the closet door was off its tracks just sitting on the floor, the shower wouldn't even drain the water so it filled up with ice cold water, and it was hotter then it was out side in the room! So I called down to guest services and tried to tell him everything that was wrong with my room, and he inturrupted me and said so do you just want me to send new keys up. I said yes please and about 45 mins later a lady came up with ONE! key that come to find out later wouldn't let us out of the parking garage... or back in when we were suppose to have free covered self parking. back to the room situation- they moved us 3 floors up in the same tower, pratically same room except this one was much cleaner then the first. Everything was fine except the tv wouldn't work, so I called down again and they sounded short with me and said they'd send someone up to look at it. 30 mins later they did send someone to fix it, and the back was falling off the tv when they left! Anyway we left to go enjoy dinner somewhere which was the only enjoyable part of our trip! Got back to the hotel couldn't get in to the parking garage so I just took another ticket. Got up to the room, climbed into a bed with a big dip in it like the worlds fattest man had been laying in that spot for 3 years! I couldn't sleep check out was a haasel seeing as how they couldn't answer the phone when I called guest service. Thank you Sheraton for ruining my anniversery vacation! We might look young but we are 26 years old and we will never!! EVER!!! Stay in one of your locations ever again!!!!! Also everyone I know will hear about how horrible my stay was!!! You should be ashamed you are even charging $200 for that crap! It's not even worth $60

Nice place elevators confusing, hidden floor (41st) on 40th floor past fence escalators Go green program

I would never stay here again. This Hotel has the worst service. The value is very bad. My company paid for the trip but then I was surprised to find out that the rate went up even after I made the reservation. I even had an email confirmation with the rate the room was promised weeks before the trip. I talked with three managers and none of them would help or seem to care and all of them were very rude. Everyone at the hotel seemed tired and rude. I had the proof and they could care less. I would NEVER trust a Starwood hotel ever.

We stayed for one night. I had read some poor reviews from people who booked off of Priceline (or similar) so I was somewhat apprehensive going in. However, we did not have any issues. There is a parking lot across the street from the back of the hotel (we could just see our car from the hotel window) and it cost $5 for 24 hours of parking. The hotel is large and the lobby is very nice. We were very near the elevator and did hear an occasional "ding" but it was not loud enough to wake up my light-sleeping wife. The only thing I could find to complain about was that the furniture and fixtures are a mix of old and new. For example, the bathroom was re-done with new tile but it has the old fixtures and toilet. The desk is adequate but it obviously old. The bed was fine. We did have to wait about 5 minutes to check in but they had 3 people working the desk at 9pm and they were getting through the line pretty quickly. The hotel is right next to the train so we were able to get to the State Fair grounds in about 5 or 10 minutes. Overall--a posive experience.

Wow, this place sucks the life blood out of even the happiest of people. We went to this hotel for an event. $17.00 to self park in a dark parking garage (hello - fix the lights). Nasty restrooms, rude staff. The people who work here must have taken a customer service class from Leona Helmsley, then decided good old Leona was too nice. I am ashamed to live in Dallas and have this place associated with my home town.

Hidden Fees - The hotel does not tell you that self-parking, even if you are a hotel guest is $17.00 per day in the parking garage. They also do not tell you that you may have to pay a deposit which can range from $50.00 to $300.00 depending on your form of payment. The website will tell you to request a refrigerator but neglects to tell you that there is a $20.00 per day charge for it. However, if your room already has a fridge in it there is no extra charge. Some in our group paid $99.00 a night and received free breakfast. We paid $149.00 for an executive suite and received nothing. Extra towels and linens requested at 4:00 p.m. were finally delivered after 11 p.m. at night and after 4 phone calls. The room started out clean but during our 2 1/2 day stae our room was never cleaned. At 3 p.m. Saturday we told housekeeping to just empty the trash, take out the dirty towels and bring us clean towels. We did receive the clean towels but trash and dirty towels were never picked up. The only high point in the day was the valet and the bellmen. These guys did a great job of managing the traffic in a very, very small area and the bellmen were wonderful. All weekend the ONLY people that ever asked me if I needed help were the bellmen! Expensive for what you get, hard to get to, terrible service.

I was in Dallas for a conference and stayed at this hotel I have to say that It was an incredibly unpleasant experience that ended with me being unexpectedly charged a fine for smoking ($200). I had a very difficult time sleeping due to the constant noise from partying people in the hallway and was dismayed at the drunken behavior in the lobby, presumably the students coming in for the Oklahoma/Texas game. When I asked for a taxi, the bellhop said I should take a flatrate limo instead of the taxi, which caused the taxi driver to correctly accuse the bellhop of trying to cheat customers (the flat rate was twice that of the metered taxi). I expect more from high class hotels like the Sheraton. The main reason I am writing, however, is the unexpected charge. When I checked in, I gave the receptionist my credit card, and received a card key for the room. That is it. I was not informed that the hotel was nonsmoking, nor did I sign any no-smoking agreements, and there were not any no-smoking signs in the room. So, I was surprised when I was asked to stop smoking in the room-which, of course, I did, when asked to do so. No problem, I went outside to smoke my cigars. I was much more surprised to learn that a $200 fine/charge was levied on my folio. When I asked to speak with the manager about the charge, a surly, somewhat off-putting person repeatedly told me the charges would stand, regardless of my attempts to explain the misunderstanding. I sent a letter about this only to be told that the fine stands. I have stayed in many Sheratons and never have been treated so callously.

I stayed here recently during a convention and the staff was friendly and helpful each time I needed them. Good location close to plenty of Dallas attractions. The elevators getting to your room and certain floors can be confusing. The fourth floor pool was great.

I was there for 2 nights and three days for a conference. The check in moved quickly even thought there was another conference going on at the same time. The room decor was out of a page of Better Homes and Gardens and the bed was very comfortable. I was on the 37th floor and had a large window that took up the wall...the view of downtown was beautiful at night and I slept with the curtains open at night. I am very particular about cleaniness and I must say that my room was super clean. I heard no running children or loud noises at night. There is a really nice restaurant and bar in the lobby and a great boutique like gift shop. However, be prepared to present a credit card at check in. You will be charged an incidentals hold on it for up to 300 or more dollars...I was not aware of this large of an amount. Usually hotels charge 50 to 200 dollars, so this upset a lot of my fellow attendees when they found out about. Overall, I really enjoyed and was completely satisfied with my stay.