Decent with Friendly Staff
Check-in was a breeze. I am not from Houston and the instructions I received online were not fully correct, so I had to phone the hotel. The desk clerk was extremely pleasant and gave great directions. Upon check-in, the process was quick and simple and the room was clean. I also appreciated the 24-hour security that patrolled the area.
Although check-in was a breze,and the hotel was located directly off of a main Highway and near food, I was disappointd in the fact that my reservations were for two and my room was stocked with towels for one, which was stranmge to me. And upon requesting towels, three times, I was finally told that there were none clean. I was extremely disappointed in this. I was also disappointed that I requested an iron and was told that I had to retrieve it from the front desk and leave an ID. This is such a primitive practice. Most rooms now are supplied with irons.