Omni Austin Hotel Downtown, Austin

loved the place!!..we got this as our wedding present from my husbands boss...it was our first time being at a fancy hotel. the service was great & very knowledgeable...the view was amazing & the room setting was romantic....after all the running & planning from the wedding we were dead tired....& for once....i slept in peace!!!..no tossing or turning...i will definately come back to this hotel & recommend it to others!!!

Well, my husband and 2 kids stayed at the Omni - Downtown Austin for the night of July 4th. We thought it would be fun to stay downtown to be close to the fireworks and not mess with the heavy traffic afterwards. Boy were we disappointed!! First of all, what they don't tell you is that you have to PAY to park there, which is a hefty $18. Then, they withdraw $50 from your credit card/bank account, which was also unexpected. We don't have a lot of money in the first place, which is why we used priceline.com to name our price for the big discount. We ended up paying a few dollars short of $100 for the night, which is a lot for us. We brought our own food, thank goodness, since the restaurant was way over priced, and then the $68 in unexpected charges. We got into the room, and at first glance it was really nice. We were settling in when all of the sudden, a maid comes waltzing in our room without any notice at all! She came right it, proceeded to walk across the room to put something away, and left. No apology, nothing! What if one of us was undressing?? After we were there for 10 minutes or so, I decided to check to make sure that everything was in the minibar so we wouldn't get charged for missing items. Indeed it was not fully stocked, and when we called guest services to let them know, they said that we need to make sure our kids didn't get into the stuff. Ok, yea, my 3 year old got into the locked minibar, opened up a bottle of crown, proceeded to drink it and hide the empty bottle...all without me noticing...they seriously think that would happen??? Come on, people. Absurd. Anyway, I went to the end table to set my purse down and there were glass rings and crumbs on top of it. Also, the head board had hand prints and a mysterious crust off to one section. I can only imagine....gross. Also, the comforter had some sort of a large reddish/brownish spot on it that looked like blood to me. We told the management about it, and all they would do is pay our $18 parking! Oh, and they wouldn't give us another room since they were supposedly fully booked that night. On the reservation, it clearly states that we have 4 people...2 adults and 2 children. I guess they thought it was okay for our kids to sleep on the floor since we got a room with one bed in it. They don't supply cots, either. We thought we'd get our mind off the disappointment by going up to the pool and spending the day there. Well, it was even more disappointing because not only was it incredibly small...like maybe 5 feet wide and 15-20 feet long...and it was packed over capacity. There was no way we could even get in there, much less let the kids play. All the people were 20-25 year olds drinking, smoking, and using profanity like our kids were invisible. We ended up going back to the room and watching TV, which the remote didn't work, so I called to get a replacement, and they asked me if the TV was plugged in! WTF? Of course it was! I was able to turn it on manually, geez! These people think we were idiots, and treated us like crap. I will NEVER stay at an Omni again! We were better off just staying home. What a waste of money. I do NOT recommend this place to anyone!

While here, someone entered my room, went on my computer and watched porn. This could only have been one of two people and yet the hotel denied any knowledge, did nothing to make amends, besides move me to another room--AT MY REQUEST--and then make me feel like I was making the whole thing up. Don't stay here if you value your privacy; they will defend their employees and not think they have to make your stay more comfortable or safe, a basic requirement.

I have never had such an awful experience at a hotel in my life! The staff at this hotel, from the snooty concierge, to the managers that don't know the first thing about customer service to even the maid rolling her eyes at me....this place is awful!!!!! Their "fully stocked suite" is anything but, out dated, not stocked and the manager actually prevented us from bringing our alcohol to our room before we ever had a chance to cause trouble. Mind you, I was with 3 other women in their 40s and 50s, clearly a party crowd! A friend in another room woke up to being bitten by bed bugs and was treated rudely when she complained. Then they pre-charged the room without consent after reminding them we'd be splitting the charges at check-out. I will NEVER stay at another Omni again.

We stayed for two nights and I have nothing to say but good things about our short stay...the night manager and the staff were amazing people and treated us wonderful...and they treated my daughter like a little princess.. I highly recommend staying at the Omni Austin Hotel Downtown...It is a wonderful place to be.

I stayed at the Omni last week and had the absolute worst experience I have ever had at an hotel. First the reception guy, Chris, I do not think could be any more ruder to a guest. Second we found 3 Security guards sleeping on DUTY!!! We later found out that 3 vehicles were broken into in the parking lot. Then the security guards that were awake harassed my friend, who is black, saying that he wasn't a register guest and that he "didn't belong at this nice hotel!" We then went and showed this racial profiling rent-a-cop my friends name on the room check in sheet and his reply was "Well guest there is a first time for everything!" When we finally got up to our room, our neighbors were smoking marijuana all night and the great security refused to do anything about it. Our room had hot water on and off and the sheets smelled like a 1950's smokey hotel room! And then we get down to the front desk and they have withdrew money from my friends debit card and then stated it was just an "honest mistake!" DO NOT STAY AT THIS HOTEL!!!

I frequent Austin for weekend getaways and chose the Omni for the first time, as I got a great rate on Hotwire. First I will say the rooms were small but nice. The housekeeping was very friendly, as were the bellhops. However, the first night I came back to lobby after a night out with friends. I am in my 30s, and not some college kid cruising in drunk from 6th street. Long story short, a very low class group of girls drunk and looking for a fight were provoking my friends in elevator. As we continued to ignore them, this angered this and I ended up being punched. After filing a police report, she wasnt kicked out of hotel! The mgr and general mgr were RUDE and not accomodating after the girl threatened to finish me off later. THey said I could change hotels at MY expense. So you can get kicked out for noise as policy says at check in, but clock someone in face and you can stay! Mgmt handled POORLY. Also, they put made up charges on our bill. Had to argue that as well. The guests at pool were so trashy like something at a motel 6. NEVER EVER AGAIN would I stay here. Very disappointing stay.

This was a very nice hotel. The staff exceeded my expectations...the front desk staff was always cheerful and helpful, I always had the door opened for me and the gentleman that work outside are friendly and fun. The rooms below the 13th floor have been updated. The beds are extremely comfortable and the rooms very nice. The gym is also great. However, the hotel has walls of paper! We could hear every word our neighbors were saying. Also, we stayed facing the street and got to listen to rock bands play all night long! It was extremely loud and I had to wear ear plugs. Other than that, I thought it was a great hotel!

I had my wedding there and the mislead me to believe the pricing and that I was going to get thing included for no charge. The withdrew money from account witih asking. And so many other things that I would not wish for any bride to be.

The OMNI hotel secretly overcharges their customers for "odds and ends". I was charged for lip balm, the person behind me was charged for a movie, another patron was charged for a movie, and another was charged for another "locked cabinet" item. Once I finally had my bill cleared (20 minutes) I was suspicious, but satisfied. Then the credit card bill arrives and there are MORE charges for another $10.70. That may not seem like a big deal, but with a few hundred customers a day, they are really happy owners! Watch you bill! Finally -- no vending machines. No late night snacks unless you walk three blocks past the pan handlers to the mini mart.