DoubleTree by Hilton Dallas Market Center, Dallas

Beware of this Hotel. We were there one night and charged for a wine spill that we Did not Do!! ($150.00) We left at 5:55 AM that morning to run the Dallas White Rock Marathon and the Housekeeper says we spilled wine!! We do not drink!! Our Discover card took the charge off twice and put it back on twice. Discover even told me from now on , before I check out to make sure and have them come and inspect the room and clear it before I leave!!! THIS HOTEL NEEDS TO BE INVESTIGATED !!! THEY ARE SCAMMING GUESTS !!!!!

I travel a lot for business purposes. This hotel was the worst place I have ever been. Terrible customer service. I booked through priceline and they put me in a smoking room. I have serious allergies and I asked them to switch rooms. They simply shook their shoudlres and said it was not their problem to resolve the issue. It was my worst nightmare. If you have other options, please get something else.

This hotel's photos and description make it sound like it's in a nice part of town. It kind of is. Next door is an abandoned hotel, across the street massage parlor and trashy looking bar/hamburger place that looks abandoned as well. This is not all it's hyped up to be. The rooms are comfortable, service was good, breakfast was good. The problem is the shady location and the paper thin walls. You can hear everything from your neighbors laughing and talking to alarms going off at 3 and 4 am. Anything going on in the hall is going to be heard as well. We had to switch rooms at 11pm because of this and then alarms went off at 3 and 4 am for early risers.

My company recently signed on with this hotel. I did not get the corporate rate, I was told that our companies rate was sold out for the dates I wanted. Whatever that means.. This hotel is across the street from a slezy massage parlor.. The food in the restaurant is horrible and there is nothing in walking distance. The Bar is small and the bartender was extremely rude!! When I asked the Director of Sales if I could get my companie contracted rate , she would not even return my calls. I hope to god my company switches hotel because I am never staying her again!!!

This hotel exceeded our expectations of cleanliness and quietness. The value was also extremely reasonable and beds were fine. Plenty of supplies for a room of four women. The only complaint that our group had was that they do not provide shuttle service to the AA Center which we desperately needed for our church group to attend the Women of Faith Conference. We would definitely stay there again but would prefer that shuttle be available. That may have cost more money but we too were told that it was available.

I reserved a room at this hotel primarily because of the fact that I was told that the hotel provided shuttle to the American Airline Center. I made it very clear on reservation, that I needed shuttle service, and I asked the hotel representative to please double check the information about shuttle service before I completed my reservation. The hotel representative checked and responded that there would be a shuttle at the hotel available to me. I arrived at the hotel and before signing anything, I asked about the shuttle to the American Airline Center and was told by the manager on duty (Raul) that he could not spare his bellman to shuttle and that there would be no shuttle. The next morning I spoke to the General Manager, who when he heard me say my name, he said, "is this about the shuttle?" Clearly he had been informed that I was not happy about being lied to and was prepared to give me the same response that the night manager gave me which was, "I am sorry, but there is nothing that I can do." I will never stay at this hotel again, and will make sure that if I am asked about a hotel in Dallas, that it will be clear that anyone asking, should NOT stay at this hotel. The mangerial staff at this hotel is rude, does not care about their guest and make no attempt to rectify what their incompetent staff may have done to make their guest's stay an unpleasant one.