we will never go back
We made credit card reservations for a non-smoking room. However, when we arrived, we were told that all of the non-smoking rooms were taken. Instead we were given a room that was damp, musty and filled with the odor of stale cigarette smoke. As a result of asthma, I was forced to leave the hotel in the middle of the night to seek refuge on a friend’s couch. Our luggage and clothing still smell smokey from the very short time they were in the room.
The desk clerk did not seem to know where our room was located and sent us on several wild goose chases until my husband finally disregarded the clerk and consulted a map of the property.
They did deduct a small amount from our original bill of $119, but not enough to make up for our poor experience. On my way out that night, I kindly tried to explain to the desk clerk that it is important for people with allergies and asthma to be able avoid cigarette smoke, but he couldn't have cared less. We will not return to La Quinta.