DON'T STAY AT THE CHOO-CHOO!!
By A Yahoo! Contributor, 2/15/11
Paid $200 per night for the "special" stay in the rail car hotel room. The room would qualify for a $49.00 per night equal at a LaQuinta or other 2 star hotel.
BRING YOUR OWN BLANKETS OR FREEZE TO DEATH!!!
woke up at 3 a.m, heat thermostat was set on 80. must have been 60 degrees in the room. outside temp was 38 degrees.
had an 11 month old and 4 year old (the whole reason for the trip!), didn't want to wake them so i got blankets out of the car and bundled up.
went to see manager, said i should have called and they would have sent a service tech or arranged to move us. Really? at 3 in the morning!?? give me a break.
then the shower head was busted.
POOR CUSTOMER SERVICE!!! NO APOLOGY, NO COMP, NOTHING.
DO YOURSELF A FAVOR, STAY SOMEWHERE ELSE WHEN VISITING AND ENJOY THE TRAIN AND OTHER AMENITIES AT THE SITE. !
I WILL REVISIT CHATTANOOGA AS IT'S A GREAT CITY, BUT NEVER EVER STAY AT THE CHOO CHOO AGAIN...