Best Western Plaza Inn, Pigeon Forge

The room was actually a little less than what I expected. It was o.k., but when we first walked in, I noticed a few stains on the carpet. We got a room in the indoor pool building, I liked the fact that the room was pretty spacious. The windows in the indoor pool area had buildup on them from the pool, which gave the hotel a dirty look. We did have a nice stay, I just expected the hotel to be a little nicer from the reviews and pictures. The hotel staff was very nice and helpful which made our stay nicer. Didn't get a chance to try the continental breakfast, however the building it was located in looked nice. A bonus was that they have free Wifi. Hope this helps

We always stay here. It is very clean and we stay in the rooms connected to the indoor pool. They are usually the same price as the other rooms. We like that you can step out of your room and right into the pool or hot tub. We get the King size bed room with an outside balcony. It has a sleeper sofa. We stay with 3 adults and 3 toddlers comfortably. Plenty of room left when the couch is folded up for kids to play. My father can smoke on the outside balcony. There is a trolly stop right out front of the hotel. It is the perfect setup. It has a mini fridge and microwave for quick meals. Soup or microwave mac-n-cheese anytime for the little ones. The breakfast offered at the hotel is wonderful. It stays a little busy so we send grandad over to bring back biscuits and gravy for everyone. From the indoor pool rooms, breakfast is an uncovered walk to the back of the property. For the price, you just can't beat it. We always check out hotel rooms at places before we pay for them. We went to at least 5 different places before we found this one. Not one of the others came close. We needed lots of room for the kids to play in the room. The property has a total of 3 pools. It is also walking distance to several places to eat within 3 to 5 blocks including Shoneys, Cracker Barrell, and Dixie Stampede. We love it. I hope you do as well. We visit each fall.

We go to Pigeon Forge every year and usually stay at National Parks Resort. Last year we were kinda let down with our room there due to the terrible view out our window of the roof, air conditioner didn't work well, comode wasn't working either and the couch had stains on the cushions. I wanted to try some place new so I looked on the net and noticed Best Western great reviews. Well they are all true. It was very nice! Clean Clean Clean! Had access to 3 pools! No over crowding what so ever and a good free breakfast- biscuits gravy, bagels, juice, fruit, eggs, toast, donuts, coffee. Very handy to the back streets for easy entering and leaving. We got the 2 queen/whirlpool room with fireplace. Let me tell you that was the biggest bathroom and room. Well worth the extra $25 bucks compared to National Parks Resort. Maids were very nice. The only thing they could improve on in our room was a wall in front of the sink/mirror area. If you like clean and roomy stay at Best Western Plaza.

We love everything about this hotel from the desk clerks, employees & staff members. This is our home away from home every chance we get away for a weekend or holiday. Everything is so nice and clean in the rooms and just love the indoor pool. We highly recommend this beautiful hotel to our family & friends. When my husband & I got married in 1989 (we lived in Florida then)now we live in TN. we would vacation 3 times a year and it was always Best Western Inn Plaza.

we have been going to pigeon forge in Feb for the past 4 years and we do not even think of staying anywhere but here. if you want to have fun in the pool without getting out in the cold stay in the rooms that are in the pool area. our kids love staying in the rooms in the pool area. because when they are through swimming we dont have to go to our room on the outside we just walk straight to our room.the service is always great also.

We loved the townhouse suite! It was by far the best hotel we have stayed in there. The staff was friendly and courteous. The room was excellent. The only problem we had was that the pillows were too fluffy! We loved it and can't wait to return.

The staff is wonderful! Great location! Room was big and very clean. The continental breakfast was better than some continental breakfast's that I have seen. I don't have anything that I disliked about the inn.

This hotel looked exactly like the virtual tour. It was close to the main strip but was connected to back roads so that you did't have to get out in all of the traffic. The staff was friendly. We will definitely stay again!

Management has complete inability to handle service issues. SIMPLE problem resulted in refund and VACATION CUT SHORT. Management chose their own personal interest over that of guests. No escalation path for issue - refund or nothing - no way to resolve with higher authority. STEAR CLEAR OF THIS HOTEL - THERE ARE MANY BETTER IN PIGEON FORGE.

The Best Western was a very Nice and Clean Hotel. The Room was extra clean. Basic Cable and Local phone calls included in the price. Very Nice indoor pool and Jacuzzi. I loved the early check in they have. 12 noon for a check in is just unheard of in other chain hotels ! The Grounds and parking area was kept extra clean.. Continental Breakfast was Basic with Muffins and Donuts, Juice and Coffee. Cereal for the kids. There was a just a one con for this hotel that I must tell you about. The Bathroom was extremely small . I guess they think you only come into the room for Sleeping. With the size of the room I think they could cut you another 3 foot wider on the bathroom. Over all for the price I would stay here again. Only I would spring for the suite ! As a Special Note KUDOS goes out to Linda in House Keeping ! She went out of her way to keep our room clean and extra neat.