Hilton Providence, Providence

Not enough staff employed to keep up Hilton standard...Poor management!

Hotel room was clean and well put together. The desk chair was to large and in the way. Venalation was very nosey and the heat shut off durning the night, woke up to a room temp of 64 degs when it was in the teens outside. Shuala's resturant! That is one expensive meal. Food was OK but not for the cost. The thing I found out after the fact is it cost $21 dollars a night to self park your car in Their garage. Now that is for the hotel guest, thats more than some airport parking. I can not afford to stay there again. Hotel, dinner and parking was $310.00 for one night!!! A bit much to stay at a rated three star hotel.

The front desk help was courteous, but there were many people with problems the nights I was there. My linens were removed during the day and not replaced, I returned in the late evening to find that I had no towels and no wash clothes.I had to request tea bags as they ones used were not replaced. The problems seemed to be with the cleaning staff and attention to details. First time visitor to Providence

I'm a Hilton Gold member, and a senior 61 year old professional. This is one of the worst Hilton's I have ever stayed at. Noisy from 2 perspectives - making it very difficult to sleep: (1) highway noise - and I was on the top 14th floor; (2) noise from the HVAC system whenever the heat would turn on and off - which was constantly (and made it sound like someone was moving furniture overhead all night). The early evening bellman who also parks cars was really incompetent. Instead of taking his cart to our car, he made numerous trips back and forth to the car to hand carry everything inside to the hotel and put it on the cart there which makes no sense. Location of toilet paper in bathroom makes it very hard to use. You have to reach way behind the toilet to get it and it is hard to break off without using 2 hands. Desk, and chair to sit at desk, are way too large for the space and ugly. They just get in the way of moving in the space. I would never stay at this hotel again. (Recommendation - rather than buying the overpriced food here - go to the Rue De L'Espoir restaurant on 99 Hope St - excellent food - all 3 meals.)

I had to be on a business trip to Rhode Island for 3 weeks and therefore chose the Hilton Providence Downtown for its great location. During my first week of stay, I spotted a mouse in the room. That sent me jumping on top of the bed screaming hysterically. I sweared i was almost scared to death. I happened to be on the phone with my co-worker and she had to help me call someone from the front desk to come up and get me. When she told the front desk what happened, the lady at the front desk said that they have been looking for the mouse the whole day. Later on, someone came over and brought me out of the room and the maintenance guy was putting cheese and other mouse trap stuff in the room. When they were finally done about more than an hour later, i came back to the room to pack my belongings and moved to another room. I asked the guy if they found the mouse and they said there was no mouse. But i sweared I saw the mouse running around in my room. I would have fled the place had my co-workers not insist on staying in a hilton hotel for points. The reason why i am writing this is because i have always viewed Hilton to be a better brand compared to Marriott. As a frequent traveller, I have stayed in hotels all over the country and this is the first time I have a mouse in my room and a plain denial. On top of that, I wasnt given a reasonable explanation. During the 3 weeks i was staying in the hotel, I constantly couldnt fall asleep as I kept dreaming of the hotel room filled with mice. It has been a really bad experience for me and i am really surprised that no one has even called me to explain the matter and just let it go for the ordeal that i suffered. I would think that such an accident would require an apology to any guest let alone a Hilton Honors member. On top of that, most of the front desk personnel were rude and difficult to talk to. This has definitely deducted many points off my impression of the Hilton brand. I would definitely think twice about staying in that hotel again the next time I travel to Rhode Island.

I got an excellent rate via Hilton's Net-Direct booking. The hotel is newly renovated, and somewhat reminds me of the Millenium Hilton in NYC (as far as decor, rooms, etc). Service was wonderful, very friendly and helpful staff. I had a meeting at Brown University and the hotel shuttle took me to and from. Dinner at Shula's (in the hotel) was good. Just a few blocks away is the Italian section of Providence with numerous choices for authentic Italian food (along with a Dunkin Donuts). Providence Place mall is walking distance, along with most of the other downtown attractions. Not a thing to complain about!

The hotel was in a good location for me traveling on business. It was also a great location for shopping and dining...nothing was more than 3-4 blocks away. The renovations are wondeful. This is a very modern hotel. The carpets are new; the furniture in the rooms is also new. They have a great pool and workout facility AND dining at Shula's was a wonderful experience. Another plus is free wireless in Starbucks and the lobby. Dislikes: lack of shuttle period...the city shuttle won't/can't transport people to and from the hotel. The nearest drop off point is the Westin which is about 3 blocks away. Lugging several suitcases uphill is not an enjoyable experience. The cabfare is $27 one way (airport to hotel). The hotel has a van (that is supposed to carry flight crews to and from the airport to the hotel). You might be lucky to leave/arrive at a time that coincides with the airport runs for the flight staff. It would be nice for the hotel to supply equal service to all guests not just flight crews. The hotel was very clean for the majority of my stay. However, on a Saturday night, someone had thrown up outside the elevator, beer cans were inside 2 elevators and there was a bunch of trash--napkins, french fries etc..that remained on the floor from 1 a.m. until the afternoon on my floor. I reported it to the front desk and nothing was done for almost 12 hours. It was bad enough smelling vomit coming off of the elevator but to wake up and leave during the morning hours to find it still there was purely unacceptable.

I stayed at the hotel in March. The room was SO hot and humid I had to sleep without covers almost in my underwear. The marble in the hallway next to the elevator was the coolest area. Supposedly the air conditioner could not be turned on due to some sort of "automatic" heating/cooling system. The system was just circulating hot air. The front desk kept making different excuses each time. It was the most miserable time I have ever spent at a hotel.

I stayed at the Providence Hilton in late March for a regional conference, and was not at all impressed by this hotel. The service was mediocre at best. The main complaint among guests (myself included) seemed to be that the rooms were too warm, but the staff maintained that the air conditioning cannot be turned on in the off-season due to a system operated by solar power. (?) There was no choice but to suffer through the stuffy heat. I checked out of the Hilton after four days feeling wilted and poorly rested. Had the conference not been held in the hotel building, I would have packed up and moved to the Westin down the street!

Not exceptional accommodations for the price. Unhelpful staff at the check-in desk; seemed preoccupied with personal calls or other business. The hotel is or was under construction (I was there in April), and we're talking LOUD JACKHAMMERS! Good luck if you want or need to sleep past 8:00 am. Pool closed. Main entrance closed, have to enter through a long, poorly-lit tunnel constructed of plywood. No one informed me of any of these limitations or situations when I made my reservation. Be sure to ask before you book!!