Radisson Lackawanna Station Hotel Scranton, Scranton

I have been to this hotel several times before and make it a point to stay there when traveling this area. They changed the format of the restaurant by making it wide open to the lobby, a severe mistake. They lost the intimacy of the dining experience. This place has tremendous potential and needs better management.

The property is fabulous! The history is incredible, this building is so well maintained and the rooms although kinda basic they are super clean. The staff are very nice and helpful, RaeLynn is a gem, the housekeeping staff are awesome! Meet any of them in the hall and ask for anything, they were right there. Carmens is elegant and the food is wonderful. Trax is a busy lounge on Friday nights but alot of fun. If you get a chance check it out. It'll be well worth you time & money.

I love how people can just write nasty stuff and name names yet they won't say who it is that is complaining! Makes me wonder just who is paying them to wite such stuff.... I was always told it your say it own it!

The staff is horrible! I checked in with Natasha and she was not very pleasant. I spoke with Nancy the Executive Housekeeper who was the rudest person I ever encountered asking for extra towels and did not get them! I will NEVER go back there!

As soon as you come in the hotel, the old musty smell will hit you. More once you get to your floor and your room. Skip the breakfast buffet. They charge 10.95 per person but they were not clear that coffee and juice is not included. It ended up $20 per person when we paid our bill. Just go over to Hilton for breakfast buffet 11.95 per person including coffee and juice. Or better yet, one of our relatives said that there's a small quaint breakfast place few blocks away for $5.95 pancake breakfast. The front desk staff seems to lack customer service ability. Left something in our room and i called them immediately. I was told they will call me back once they found it. After 4 hours i have to be the one to call them back. Told them to just mail it to me using my own UPS account #, after 4 days i called to follow-up and they said they have not mailed it as they were waiting for my credit card. duh! that's why i gave a UPS#. overall experience... not good :-(

I stay at this hotel almost every week on business travel. The staff is extremely friendly and helpful. I would agree that the rooms are tired, but overall the hotel is beautiful. Since it was converted into a hotel, some of the rooms are oddly located with strange layouts. As a frequent guest this keeps my visits interesting. I've also stayed at the Hilton across the street. The rooms are more modern but all the rooms are exactly the same. The staff there aren't as friendly as well.

Stayed for two nights in July, 2009. The hotel exterior and public spaces are beautiful beyond words. The service, from the administrator who took us on a personal, hour-long tour of the facility, to the doorman, to the front desk staff, to the housekeepers, were all phenomenal. The room was spacious and very comfortable, and although a little worn, for the very reasonable price we paid, this did not affect our perception of excellent value. Our meals and the waitstaff at Trax were very good. The hotel's amenities and location within walking distance of many museums, shopping as well as the business district and the courthouse make it very appropriate for adult tourists as well as business travelers, although I would caution that there are very few amenities for children at the hotel, and families with children would probably be better served elsewhere. All in all, I give this hotel my highest possible recommendation.

While the location of the hotel is prime for Scranton University families visiting their students and the exterior of the hotel is gorgeous the staff leaves much to be desired. We had a terrible experience with Melissa at the front desk (unhelpful, rude, lazy). I waited two weeks to "cool off" before complaining about the service... it has been three weeks since my first call (I spoke with Bianca) and I am still waiting to hear back from the hotel manager with regard to my complaints. Be aware - the staff is terrible!!

Historic with nostalgia everywhere. Spacious rooms, great service, friendly staff. Did not eat there (preferring the food at The Banshee), but would definitely go back if ever my work called me to Scranton again. Mr. Ogelvie Vesper Crag Travel

This is a great place to stay, great staff, beautiful hotel. The bathrooms could be a little more updated but overall it is a great place. We always stay in the same room and have a cozy breakfast on Sunday mornings! We go back again and again. I drive two hours to stay there and my boyfriend drives three, we have deemed it our spot,,,