not coming back
By marie b, 11/06/09
As soon as you come in the hotel, the old musty smell will hit you. More once you get to your floor and your room.
Skip the breakfast buffet. They charge 10.95 per person but they were not clear that coffee and juice is not included. It ended up $20 per person when we paid our bill. Just go over to Hilton for breakfast buffet 11.95 per person including coffee and juice. Or better yet, one of our relatives said that there's a small quaint breakfast place few blocks away for $5.95 pancake breakfast.
The front desk staff seems to lack customer service ability. Left something in our room and i called them immediately. I was told they will call me back once they found it. After 4 hours i have to be the one to call them back. Told them to just mail it to me using my own UPS account #, after 4 days i called to follow-up and they said they have not mailed it as they were waiting for my credit card. duh! that's why i gave a UPS#.
overall experience... not good :-(
