Hershey Lodge & Convention Center, Hershey

We went to Hershey Lodge with our family and 2 little kids. We were amazed. Kids loved it, very nice, lovely & clean rooms, pleasant service, very kind, always smilling and helpfull. We can't wait to visit Hershey again :)

I've stayed at the Hershey Lodge 3 years in a row now. I love it! They usually run rates that include tickets to Hershey Park. The location is great and they have free shuttle service to the park. The rooms are clean and nicely decorated. I love the hershey kiss sheets! The parking is convenient, usually not very far from your room. The staff is helpful and friendly. They make you feel like your enjoyment is important to them. The bar area of the lodge is gorgeous, with elegant, comfortable seating and a fireplace. The indoor and outdoor pools are great, as is the hot tub. There's even a very shallow pool just for toddlers. The locker rooms by the pool have saunas. There are three restaurants onsite. One is very pricey and I wasn't that impressed for the price. The other two were okay. Less expensive but none of the food really knocked my socks off. There's also a nice coffee shop as well as a small snack bar (that also serves adult beverages) by the pool. The gift shop is nice and has anything you might have fogotten when you packed. The grounds are clean and well landscaped. The town of Hershey, PA is adorable and looks like a Norman Rockwell painting. The streets are paved brown (like chocolate) and the street lights look like Hershey's kisses. Hershey Park is great! Comparable to the disney parks but not as crowded or expensive (you can actually get lunch for your family without going into debt) and seems better laid out. The water park is awesome!There are several choices of eateries in the park for all kinds of price ranges and they sell beer at one of them. They also have concerts at the park, with big ticket artists sometimes. Just thinking about this place makes me feel like I can't wait to go back! Everyone in my family loves it. We've been going annually since my kids were 11 and 13, and will definitely be going back this summer. I live in Long Island, New York and it's about a 4 hour drive for me.

The hotel does not wash their sheets, we found a large urine stain, smelly and still fresh, under the duvet. I kept smelling something, I thought it was the mustiness of the carpet or the curtains in the room. As I sat on the bed, I kept saying something smells and my son says it smells like pee. We actually were getting ready to leave for the park and didn't return until late around 10:30. As we were getting ready to go to bed, I was still smelling the odor, so I started checking the sheets and under it, as I pulled back the duvet, the odor just over came me. We called the desk and they just sent someone with new sheets to change it. As they realized the extent of it they gave us a new room, after visits from two housekeeping staff and calls to the housekeeping manager. She apologized, but not once did she look at us face to face or try to ease our concerns about the effects of this whole disgusting and disturbing situation.

Our recent stay at Hershey Lodge was terrific. Room in the Kiss Tower was updated, very clean and everything was in working order. Even the hair dryer was strong! We took advantage of all the hotel had to offer for kids - pool games, mini-golf, craft, kids check-in, character meet & greet, Bingo, Smores by the lake - very fun and cost nothing additional (except the arcade). Bear Den was what we expcted as another review said, bar food. Burgers, chicken fingers, etc. were all fine. Shuttle bus to/from the park was great, always there and always a seat. Only complaint was an error on my bill that was corrected at checkout and the wait for Lebbie's at breakfast was over 30 minutes one morning. Otherwise a great expereince - got there Monday, parked the car, and didn't get back in it until Friday to go home.

our family has been staying here for at least 10 years already on mini-vacations. (4 days or so). Convenience of shuttle bus (no driving) is great. Of course, can be crowded weekends or holidays, but what isn't? Always been clean. Renovations a couple of years ago helped issues with older linens, beds, bathrooms, etc. If you don't like kids, don't stay here. Food has always been good. When you go to a sports bar, expect sports bar food. "Fine" dining is available at Hershey Hotel, or other restaurants in Hershey itself. Hotel staff is usually helpful and friendly, but people are people and some can be nicer than others. Altogether, I recommend Hershey Lodge- stay , relax and enjoy -- it's a vacation!

This place is great! Luxiorous feel & very friendly, helpful staff. We stayed here because we were attending a concert at Hershey stadium. The hotel offered a shuttle both to and from the concert, sure does beat waiting in traffic for hours and parking far, far away! A little pricey but worth every penny!

Not only was the hotel room dirty and smelly, the toilet didn't work, there was no fan in the bathroom (which might explain the mold) and it was noisier than any hotel room I've ever stayed in. It was old and run down and not worth the money they charge! We had a very long wait at check in, the food in the sports bar was awful and the service was terrible, and the Breakfast with Santa package was a huge disappointment. It was poorly set up and there was no communication and we were rushed out. The food was mediocre and not at all worth what we paid for this package. However, the horror started at check in when they said there was a problem with my credit card and it wouldn't go through. This is my checking account and there should be no reason for it not to go through so we ended up paying with another credit card. As soon as we got to our room, I called my bank, only to find that the charges did go through on my account and were approved according to the CSR at the bank--not once, but twice!! I called the front desk, only to be transferred to accounting on the Friday after Thanksgiving--knowing no one was going to be there! We went to the front desk a total of 5 Times to try and get this issue resolved. It resulted in no credits to our account and another debit! They have now debited the account $1000 when we paid for the room with another card. The mgr admitted they had a new credit card system and we'd have to call Acctg on Monday because she couldn't fix it. They had no problem taking our money 4 times, and yet, no one knows how to give it back. In the meantime, I'm without $1000 while they try to figure it out! And the kicker is, we spent almost 5 hours of our vacation (yes, 5 hours!!!) tyring to resolve this issue with them and we did not receive one apology for causing us all of this inconvenience--NOT ONE! Amazing! I will never ever stay at the Hershey Lodge again. I will tell everyone I know my story to be sure that no one I know ever stays at the Hershey Lodge again and I will post a review anywhere I can. This was, by far, the worst experience I have ever had at a hotel and I've stayed at a lot of places. It was the worst service I have ever experienced. My issue should have been resolved with my first phone call to the front desk--and I'm still dealing with it and who knows how long it will take to get resolution. Shame on you Hershey.

Location is about the only real positive here....Don't expect service with a smile here...don't expect good food either (BARF!!) ..But they do have Hershey's Cocoa available...LOL!! Save your $$ and stay ay any of a gazillion other places + check out Dukes Bar & Grill in Hershey (Google it!!) for a REAL MEAL! Outstanding jumbo sandwiches and entrees!! The Hershey Lodge Restaurant truly sucks!!

We booked 3 day 2 nights golf packages at Hersey. However the first day was raining, so the golf club credited us back. When we checked out, I insisted Scott (the front manager) to make sure that the bill was correct. He was rude to ridicule me and told me there was no balance to pay w/ my pre-deposit. Days later my credit card was suddenly slammed another $898 by Hersey!!! Hotel bill should be transparent and cleared when the customer was checking out!!! It is not ethical to slam charge into customers' credit card days after checking out!!! Called the general manager's office, Melissa was kind to help and agreed to credit the $567 overcharge. However Frank (assistant manager) was rude as hell to talk with, the way he treated customers was unthinkable!!! How can you ever trust Hersey with your credit card and endure the rudeness?

i would recommend this hotel for all ages. the room was great and the help was very kind