Beautiful location; cabins pretty grungy
By A Yahoo! Contributor, 09/29/08
While the area is beautiful, the condition of the cabins is sad. The woodwork was filthy dirty, windows were dirty thus negating the potential view of the lake, spider webs and bugs were on the window sills, and the smell of cigarette smoke permiated the pillows and bed spreads. One member of our group found dirty underpants in her room. Service in the dining room was outstanding.
With the exception of the night clerk who checked us in, customer service must be a foreign language to the people at the front desk. They were unreasonable, rude, and confrontive when I questioned my room rate this year vs how it had been calculated for the past 15 years, and in the end, there was still a mistake on my bill. This used to be one of my favorite places to go, but I probably will not return. I definitely won't recommend Western Hills to anyone at this time.
