Falsly Advertized! Unprofessional! Uncaring!
By A Yahoo! Contributor, 04/13/08
We notified the hotel that one of our children suffered from asthma, and confirmed our reservation for a non-smocking room the morning of our stay, when we arrived only smocking rooms were available. We got the smocking room, when we walked in someone was already staying there. If we weren't honest people, we could have totally stole all the valuables of the person who was already staying there, and had all of their belonings unpacked. The new room smelled awful, bath tub did not drain, pubic hair was on the tub, windows were dirty, and room service tray was dirty when arrived with our food on it. The pool was outdors, and it was not heated, was told by employes that we were welcome to use the hot tub, which was ice cold and dirty. When we notified the staff that the hot tub was ice cold, we were told that it must not be working. I notified the manager of my dissapointment with the hotel, and he immediately arranged for us to swim at the Holiday Inn Express that was across the street, which looked so much nicer, and cleaner. I woud never in my life stay at the Crown Plaza hotel again.