Park Central New York, New York

the room was very small with a depressing out dated decor. The draperies did not close and there was an office building window opposite my room always lit.no thermostat for the outdated heat/air wall unit. The elevators where on a terrible slow system-and very slow and sometimes did not work. Once I had to walk down 12 flights of stairs after waiting 15 min for an elevator. The elevators on my side of building were closed off so i had to walk all around the building to get the elevators on the other side of the building. There were extra charges for everything.Even to receive a piece of mail they charged.for a fed x box ,for computer room use (on an exp credit card system and no person to assist you.), use for wi fi ,everything they could and more.You could not get a cup of coffee without ordering breakfast or room service. There was not even shampoo in the room.The concierge was unfriendly and unhelpfull.The desk chair in the room must have come from a discount office store..And the bed was not comfortable. The lobby looked great-. the rest of the hotel was depressing.When I had to extend my stay in NY I moved to another hotel..Whatever the rates seem this is a very in expensive hotel in the end in many ways.

Avoid this hotel. I had a reservation for a week's stay, but when we arrived we found a dirty room and bedbugs in the beds. Then the hotel manager accused us of lying. We left the hotel, but they charged my credit card after I left. Terrible hotel, rotten customer service, and fraudulent business practices. I regret that I ever made the reservation.

VERY disappointed with this hotel. My parents stayed there for my Mother's 60th b'day. Sent her a lovely gift basket from Dean & Deluca - they signed for it but never gave it to her. They 'claimed' they called the room, but no follow ups. A week went by -- they didn't even realize that a perishable gift basket of goodies was still sitting there! They won't reimburse my parents or me for the cost of the gift basket. After having read all the other reviews on Yahoo, it sounds just awful!!!

The only thing we liked was the location! I could not believe the room!Tiny! Dirty! Noise from the street ! T.V. did not work. We complained and were moved to the concierge floor. Room was cleaner and larger but the noise from the street could still be heard. SIRENS !ALL NIGHT LONG ! Stay elsewhere unless they paint , replaster and do a good job at renovating.

Other than location this hotels offers very little. We will not stay there again. The front desk staff was consistently rude and unhelpful with the exceptions far and few between. The concierge, maintenance and cleaners are more friendly and helpful. The best way to describe the room is a patched up. Do not let the photos on the website deceive you. The walkways and room smell of old carpets. Our room was next to a vending machine that made such a noise it had to be switched off when we complained. The towels in the bathroom were so old two of them tore while using them. Hot water is a problem between 07:00 and 08:30 in the morning. We ended up not showering during these times. We also often had to flush the toilet more than once. But my overriding memory of this hotel is the rude front desk staff. At times it threatened to completely ruin our stay.

Hotel was DISGUSTING. Mold everywhere, in the bathroom and on the curtains. Best part is my girlfriend sent me a fruit basket with specific instructions to leave it in my room and when I got in at 1am after working for 17 hours straight, I had to go down to the lobby to get it and they charged me 4 dollars!! I didn't even know it was there, the voicemail message on the phone did not work. She called to ask me if it was in my room. The staff were extremely RUDE. With the exception of the houseekeeping who were nice, but didn't clean very well. The ned was old and uncomfortable. The elevators are horrible. The room smelled. Room service menu says "til 10pm" but they stop picking up the phone at 9:45 with no message. Just an awful place to stay, by far the worst hotel I have been at. And the $4 charge for the fruit basket was just OUTRAGEOUS.

Everything about the Park Central hotel was awful. The valet parking is a mess, no one knows what they are doing. The people at the check-in desk could not be MORE rude. They act like you are disturbing them when you want to do things like check-in & check-out. Also, it smelled in our room and wasn't very clean. They didnt vaccum the carpet the whole time we were there (5 days). I used to live in the city & stay there often. I will never go back to this pit again.

I liked the excellent customer service the hotel staff provided, I also liked the location of the hotel and the hotel was very clean. I did not like the $100.00 Incidental fee that the hotel failed to tell me about. There is not an option of air conditioning, unless the tempeture rises above a certain degree outside. The bathroom was extremely small, I had to close the door to fit inside the bathroom. The hotel charges $14.00 a day for wireless internet and on top of that the restaraunt downstairs prices were extremely expensive, especially room-service.

I've stayed at the Park Central a number of times. The rooms are comfortable and the location is great. But the service is always rude and unaccommodating and it seems to be getting worse. This last time, the front desk staff was so rude that after a while my teenage daughter refused to even call the front desk for anything.

Elevators did not accommodate guests coming down, long waits. The free breakfast is a joke, there are 30+ minutes lines in the lobby each morning. Also, they charged us to store bags on our checkout day.