Park Central Hotel, New York City

The only thing we liked was the location! I could not believe the room!Tiny! Dirty! Noise from the street ! T.V. did not work. We complained and were moved to the concierge floor. Room was cleaner and larger but the noise from the street could still be heard. SIRENS !ALL NIGHT LONG ! Stay elsewhere unless they paint , replaster and do a good job at renovating.

Other than location this hotels offers very little. We will not stay there again. The front desk staff was consistently rude and unhelpful with the exceptions far and few between. The concierge, maintenance and cleaners are more friendly and helpful. The best way to describe the room is a patched up. Do not let the photos on the website deceive you. The walkways and room smell of old carpets. Our room was next to a vending machine that made such a noise it had to be switched off when we complained. The towels in the bathroom were so old two of them tore while using them. Hot water is a problem between 07:00 and 08:30 in the morning. We ended up not showering during these times. We also often had to flush the toilet more than once. But my overriding memory of this hotel is the rude front desk staff. At times it threatened to completely ruin our stay.

Hotel was DISGUSTING. Mold everywhere, in the bathroom and on the curtains. Best part is my girlfriend sent me a fruit basket with specific instructions to leave it in my room and when I got in at 1am after working for 17 hours straight, I had to go down to the lobby to get it and they charged me 4 dollars!! I didn't even know it was there, the voicemail message on the phone did not work. She called to ask me if it was in my room. The staff were extremely RUDE. With the exception of the houseekeeping who were nice, but didn't clean very well. The ned was old and uncomfortable. The elevators are horrible. The room smelled. Room service menu says "til 10pm" but they stop picking up the phone at 9:45 with no message. Just an awful place to stay, by far the worst hotel I have been at. And the $4 charge for the fruit basket was just OUTRAGEOUS.

Everything about the Park Central hotel was awful. The valet parking is a mess, no one knows what they are doing. The people at the check-in desk could not be MORE rude. They act like you are disturbing them when you want to do things like check-in & check-out. Also, it smelled in our room and wasn't very clean. They didnt vaccum the carpet the whole time we were there (5 days). I used to live in the city & stay there often. I will never go back to this pit again.

I liked the excellent customer service the hotel staff provided, I also liked the location of the hotel and the hotel was very clean. I did not like the $100.00 Incidental fee that the hotel failed to tell me about. There is not an option of air conditioning, unless the tempeture rises above a certain degree outside. The bathroom was extremely small, I had to close the door to fit inside the bathroom. The hotel charges $14.00 a day for wireless internet and on top of that the restaraunt downstairs prices were extremely expensive, especially room-service.

I've stayed at the Park Central a number of times. The rooms are comfortable and the location is great. But the service is always rude and unaccommodating and it seems to be getting worse. This last time, the front desk staff was so rude that after a while my teenage daughter refused to even call the front desk for anything.

Elevators did not accommodate guests coming down, long waits. The free breakfast is a joke, there are 30+ minutes lines in the lobby each morning. Also, they charged us to store bags on our checkout day.

I have just recently been there and did not experience any problems even though I booked through Orbitz. I had no trouble at the check-in, had a big corner room facing 7th Ave and 57th street with 3 huge windows. The only noise came from the streets of New York. The staff was ok, Lina was outstanding and let us stay in our room until late in the afternoon. The service was good even though NO hotel can ever be as clean as I would like it. Overall a great hotel with a perfect location.

Lets start with the good things. Location, great. Steps from central park, columbus circle, time square, and the subway is five steps from the door. The concierge staff is really nice and helpful, so does Lina at the front desk, sweetest girl, always a smile on her face and willingness to help in anything we needed. Now the bad. The rooms. If you don't request a room with a view of the street, prepare yourself to be put inside a box. We had to stick our heads out and look up to see if it was sunny or cloudy thanks to a HUGE wall outside. Bathroom tiles were holding on to the wall with the help of masking tape. Beds were awfully done. The walls were dirty. We changed rooms. Lina at the front desk helped us with that, she is really nice and should teach a thing or two to the rest of the front desk staff. 17th floor. View of the street. It was an overall better room. Someone dropped the iron on the carpet, and the burn mark is still there, and the safe didn't work so we had to leave our passports and other valuables in a safe in the front desk which gave us a lot of problems. Everything that is said on the hall outside the room and the rooms next to ours was heard, and there were doors being loudly unlocked at 1 am. The cleaning lady never dusted, just made the beds and changed the towels. The morning we were leaving, I found two small cockroaches in the bathroom. The staff is not only serious (which is understandable, i guess, the hotel has A LOT of movement) but most of them are rude and not polite at all. My mom and I always felt like we were borrowing their services instead of paying for them. My mom was yelled at and treated like a thief when she tried to take our passports out of the safe. After she wasn't ALLOWED to take our passports out, I went down to get them and found a big, green note on our safety box checking out card that asked not to give the box to an individual with the following characteristics, and a full description of my mom. I had never been treated like a thief in a hotel in my life! I understand they "do it so our things are really safe" but they should know who their guest are, we had already spoken several times with the same lady that didn't let my mom pick up her passport. Also, if you by mistake leave something in your room after your check out, prepare yourself to never seeing it again. I left two very emotionally valuable things by mistake (it was 3 am the time i checked out). I called after I arrived home to check if they could ship them out for me or someone could pick them up, and after calling 3 different times, being told there was no lost and found department, and one call later being directed to the lost and found department, they said the cleaning lady never saw anything in the room. I've have had stuff returned from roadside hotels, I can't believe they couldn't do it in this hotel. According to their website, they are a 3.5 star hotel, but they seem like a 2 star. I don't recommend it at all, there are better hotels in new york were you can get your money's worth.

This is the WORSE hotel ever. I went on a business trip, and I got there. THey didnt have my room ready for me, I got ready in there bathroom that mind you was the size of my luggage. The staff there is very rude, and can barley understand english. Also, I did not trust them one bit, I left my do not disturb sign outside my door, because I did not want them entering my room. Also around 11:30 they would come knocking on the door saying "housekeeping..its time to sleep!" It was ridiculous. There elevators are so slow, and very small. The rooms were very cold and not comforting. I'm used to staying at hotels that normally greet there guests, not them. They are rude and stupid. I do NOT reccomend this hotel to anyone. The pcitures made it out to be like it was going to be a gorgeous hotel, it was not. The Holiday Inn, is better than that place. I paid $485 a night for this piece of crap. Take your money else where,even if it means staying at the crappy holiday inn. The experience was terrible. It was not worth my money, I called a lot of hotels as soon as i got to the Park central and everyone was booked. BEWARE!!