Disapointed and Embarrassed
By A Yahoo! Contributor, 10/27/07
A block of rooms was requested for wedding guests because the hotel was close to the reception site. We had 30 guests coming from California, Delaware, Pennsylvania, Massachusetts, New Hampshire, Virginia, and New York. We were very disappointed and embarrassed that we had recommended this hotel to our guests.
When our family and friends arrived at the hotel reservations were lost or mixed up. The check-in process was long, complicated, and unpleasant. Families that needed rooms with two beds were given rooms with one king-sized bed. Roll-away beds were not delivered. Two different families were given a key to the same room.
Although the web site states that “Our well lit parking lot allows guests to park in the front of the building, the side or in the rear of the hotel to provide easy access to our facilities,” in reality there are only 140 parking spaces for 184 rooms. When our guests returned from the reception after midnight there was no parking available. They not only had to leave their cars on the street, but they also had to walk back to the hotel, late at night, in an unfamiliar city.
