Resorts Casino Hotel, Atlantic City

I bought a groupon for a one night stay, the website said they had rooms available but I had to call to make a reservation. I called multiple times in the morning and all I got was voice message saying I had to call between 8AM and 12AM (which it was). After trying for a few hours someone finally picked up and told me they were all booked and there was nothing they could do. How does a multi-million dollar casino have such a terrible system for reserving a room?

Tried Resorts for the first time,, was a little worried after reading some of the reviews.Had great, wonderful time!! Only down side was the front line people at the reception desk were unfriendly, and they should know that a smile costs nothing, but goes a long long way. In fact it sets the way you start your vacation. Rest of stay great. No problems with room--in fact very nice and roomy, with all the comforts of home, including coffee maker, hair dryer and iron plus board. Nice pool area. Harry at the Bell Desk, and Patrick the bar tender at the 1133 Lounge were above par. Meeting these two people makes us want to return to this hotel....except hard to earn tier score credits... they seem to pile on much faster at other casinos.

I WILL NEVER GO HERE AGAIN Just trust me DONOT GO!!!!!!!!!!!!!

I WILL POST 1,000 TIMES OR MORE TO TELL YOU HOW MUCH RESORTS SUCKS!!!!!! DO NOT UNDER ANY CIRCUMSTANCES GO TO THIS CASINO.... IT IS NOT A RESORT IT IS A NIGHTMARE!!!! IT IS THE WORST EXPERIENCE YOU WILL EVER HAVE IF YOU GO THERE --- YOUR VACATION WILL BE RUINED THE MOMENT YOU WALK IN THE DOORS OF THIS HORRIFIC, FILTHY, RUDE, OBNOXIOUS, DISRESPECTFUL, ILLETERATE, ASSANINE HOTEL!!!!! WORD OF WARNING, RESORTS SUCKS!!! AS A CASINO, HOTEL, RESTAURANT, ENTERTAINMENT AND ALL ROUND PLACE... IT SHOULD BE TORN DOWN IMMEDIATELY WHAT A WAIST OF GOOD SPACE IN ATLANTIC CITY!!!

YOUR CASINO SHOUILD BE TORN DOWN. THE PEOPLE, FOOD, ROOMS, AND ALL ROUND CASINO EXPERIENCE AT RESORTS STUNK!!! YOUR EMPLOYEES ON THE NIGHT SHIFT, MARIANNE AND JULIA, PARTICULARLY WORKING THE NIGHT SHIFT BY THE BREAKFAST RESTAURANT WERE OBNOXIOUS, THE SHOULD HAVE JOBS WORKING IN SEWERS!!! THEY WERE THE WORST PEOPLE I HAVE EVER MET, EMPLOYEES OR NOT, RUDE AND JUST NASTY WOMEN!!! I WILL NEVER AS WELL AS EVERYONE I KNOW WILL NEVER STEP FOOT IN RESORTS AGAIN!!! IT WAS A NIGHTMARE NOT A RESORT!!! RESORTS SHOULD BE TORN DOWN ALONG WITH YOUR EMPLOYEES INSIDE IT

I have to agree with the posts below. Truly wished I had read these reviews before I accepted the assigned room we received in the Ocean Tower. I have to agree, the room was truly like stepping back in time to the 70's. The carpet was stained & frayed, the nonsmoking room had ciggarette burn holes in the bed's comforter. The bathroom shower was full of sand, and the bathroom itself was extremely dated. The furniture looked as if it was taken out of a dumpster, all finishes were peeling! I cannot believe what a horrible condition this hotel is in. The hallway was filthy. We stayed only 1 night as we had already paid for it, but would never go back under any circumstances. Thank God it was only one night. Never again.

The buffet breakfast was horrible, the wait staff and the registration desk staff are rude and their curb appeal is lacking. Although the rooms were clean and the staff @ Boogie nights and a couple bar barenter's in the Casino were friendly and provided good customer service. I will not be returning to the Resorts.

My wife & I stayed in the Ocean Tower this past weekend. I wish I had read the reviews here before booking my room. The room was like stepping back in time to the 70's. The condition of everything was at best POOR. The carpet was stained & frayed, the mattress was beyond bad, the bathroom was not clean and was extremely dated. The furniture loked as if it was taken out of a dumpster. I cannot believe what horrible condition this hotel is in. The hallway was filthy. I immediately complained to the manager who did not give a damn. We stayed the 2 nights as I had already paid for them, but would never go back under any circumstances. BEWARE!

We just stayed in the Ocean Tower for 3 nights. The room was quite large but had not seen a facelift in decades. The bathrooms (there were two) were original from 1978, in desperate need of updating. The mattress was in horrible condition, the room furniture was worse than what you would expect to find in a thrift store. The carpet was stained. This hotel needs a complete renovation. The basic necessities were not even provided. The was no hair blower, no extra pillows, etc. I will never stay here again. The casino was nice, but so are all of the casinos in AC. There is another newer tower which perhaps might be better, but the Ocean Tower was like staying in a Motel 6 at best.

The hotel itself is really great but the room could have been nicer. The t.v. was really annoying, there needs to be a bigger table, and the bathroom needs a vanity. Also, the bathroom walls should have been cleaner. The walls in the room showed apparent dust and the carpet needs to be cleaned. Services were fine. Hotel lobby and halls were very clean.