Mediocre Food and Old Rooms
We have had two poor experiences with this hotel:
1. About four years ago, we decided to stay overnight because we needed to catch an early flight, although we only live 25 miles away. What a mistake! The first mistake was eating in their restaurant. They really bragged up the prime rib, but it was tough and tasteless, and the sides were nothing to write home about. The room was exactly what people who wrote before me said. It was old and not very clean, but the best part was that it was supposed to be non-smoking. There were young people running up and down the halls, making all kinds of noise at 1:00 A.M., and smoking right outside our door! We called the front desk----they got these people to leave for a while, then they came back and continued doing what they had been doing. When we called the front desk again, they said that they would take care of it, but never did anything this time. To top it all off, the next morning when we had to catch our early flight, we almost didn't get there in time because their one-of-two vans wouldn't start. Some idiot employee had left the radio on all night and killed the battery. The other van wasn't there at first, but finally came back. We just barely made it in time to check in, because, of course, one can't just show up a few minutes before flight time anymore----one has to be there early.
2. Here we are four years later, and thought we would give them another chance. We decided to try their Mother's Day Lunch Buffet. It had a Hawaiian theme, which was a joke because we are from Hawaii, and it certainly didn't offer the good food from the Islands. As I said, we now live not too far from Butte. There were three decent things on the entire buffet----the salad wasn't bad, the mashed potatoes were good, and the ham with pineapple was decent. The rest of it was lousy. The mahimahi was disgusting and what I guess was supposed to be teriyaki beef was so tough one couldn't chew it. The desserts were too sweet and gummy----really mediocre. We didn't complain that day because we just wanted to get through the meal, and had also received some distressing personal news. However, when we did complain within the next few weeks, the hotel ignored us after three attempts on our part to discuss the buffet, and to acknowledge our concerns.
One positive note is that the staff was very nice and accommodating. Everyone who met me, from the dining room manager to the water person, wished me a sincere Happy Mother's Day.
However, if you are looking for decent food, and for a place to stay, I would steer away from this place.
Try the Uptown Cafe on Broadway Street in Butte. They have very good food.
Enjoy Butte----it is an amazing place!!