Clarion Hotel West Springfield, West Springfield

My Radio got stolen in the parking lot overnight. My Radio got stolen in the parking lot overnight.

just stayed. obviously indoor pool area is nice. but the problems were numerous. three lamps had blown lightbulbs, tv broken, heat was blasting and uncontrolable. the scary staff walks around talking on their celphones in spanish ( which i speak and unfortunately understand) table in room had been used to paint so had stains. stains on curtain. room was not as promised. pool was way too colds to swim. light bulbs in parking lot and halways burned out. leaks in ceiling all over building. most workoput equipment broken not up to what you think clarion should be. sf

it has simply the best decoration it felt like being in a forest pool was the best around it was clean and quiet te sevice was ok but i enjoy the stay

Everyone was very friendly and helpful. We stayed in a beautiful suite. Great prices. We can not wait to go back!! Would reccomend to everyone!!

Our room was average in size, same for the bath. It had an indoor balcony overlooking the tropical looking view hand painted on the two story walls. The large indoor heated pool with jacuzzi was very tropical looking too. The bar was a large tiki hut look. The food was descent and sitting at the bar for a cocktail was very nice. Unfortunately, that's where the excitement ends. The room was really filthy. When we opened different drawers, there were empty soda bottles. In another one was dirty silverware and plates, which was gross. When we went out on the balcony to look at the scenery, our neighbors were smoking non-stop on their balcony. This was supposed to be a non-smoking facility indoors. So when we made it to the front desk, we told them our dismay and they didn't do much to help us. We had to fill out a form, yada yada. So we filled one out anyway. We got a letter in the mail with a coupon for a 50% off your next stay in a standard room, not poolside. We had a two story room suite that we had stayed in. Obviously they don't care if you come back again. Not that I would. That place is for going for drinks only. DO NOT STAY AT THIS HOTEL.

The room was filthy! The curtain was broken-we couldn't look outside at all; mold and mildew were on the ceiling, the tile above the shower was broken; sheets smelled--dead bugs found on sheets and in nightstand drawer. If it wasn't for the indoor pool, and my kids liking that, I would have left as soon as I checked into the room.

The room was filthy! The curtain was broken-we couldn't look outside at all; mold and mildew were on the ceiling, the tile above the shower was broken; sheets smelled--dead bugs found on sheets and in nightstand drawer. If it wasn't for the indoor pool, and my kids liking that, I would have left as soon as I checked into the room.

well; i like the hotel very much'I love the decoration,the service and everything.I really enjoyed a lot. EVE,CT.