Westgate Hotel, Brockton

I recently stayed here for a family wedding, and if the Marriott had openings we would have left. This hotel was picked because the same group had stayed there about 2 years ago for another wedding, and then it was great - but then the ownership changed. The restaurant closed in January, yet the never told the Bride and Groom that. One person in our party had to switch rooms twice, once for smell once for a cockroach (she was given a free night). All the ice machine's were "out of service" the water tasted terrible, and those were the roughest cheapest towels i have ever had the misfortune of using. Also the Gym and pool were both closed down. Our room was tolerable, my Husband who travels a lot for work felt it was one of the worst hotels he had ever stayed in. For me the worst part of the whole stay is that the staff never once apologized on behalf of the hotel, it was just excuse after excuse. We know the men and women working at the hotel have little control over this but your work for the people who do, and you are in the service industry you should show it. You should also updated your web page so you are not saying you have a restaurant, pool & fitness center when you have none of those things.

The hotel looked bad. The stairwell didn't smell great. The stairwell smelled like urine. The carpet was old and bad. The furniture was worned and brokened. The lampshades were broken too. The lobby had bad odor and mosty smoke. The lobby looked bad too. Had bad lighting. Not very good service. The lobby paint and wallpaper was peeling too. I wouldn't stay here again.

The price was good the staff were nice and then my wife lost her glasses, we found out after coming home since she had contacts in. The staff from house keeping on up all shifts worked to find them and then we got a call they did and they mailed them. I commend them and thank them. Also our room was fine.

We've been staying at this hotel off and on for the last 6 years when we visit family in the area. When it was a Ramada, it was beautiful and well kept. Since Holiday Inn took over, it's been a fast decline. The furniture and carpet haven't been updated or repaired during this time, and the building has obviously been ignored also. Our most recent room had a crack in the wall of the shower, a cracked sink, a toilet tank lid which had been replaced with a cheap plastic piece, wallpaper hanging loose, and a heater with buttons which often wouldn't work without some "jimmying". The lobby of the hotel was nice, but the other entrances were dingy and usually had over-flowing trash cans. At the first enterance we were sent to after we checked in, we had to wade through all the smokers hanging around outside the bar. We found out from our local family that the hotel is being used by the state as housing for low-income families, and we noticed several families who appeared to be living in the rooms near us. This didn't bother us, but I'm sure that the state is paying neither the rate that we got through Hotwire nor the regular rate. Based on the current condition of the hotel and the new "apartment" status, I feel it should be at most a 2 star rated facility. On the up-side, the housekeeping was good except that they would leave us coffee and set-ups one day and then skip them the next. If you're offered a three star hotel in Brockton through Hotwire, this is the one; and you might want to skip it.

Don't let the pictures on the site fool you. This place is one disaster after another. Didn't have reservation, room was occupied, check into another room that had curtains fallling off, stains in tub and in toilet, sheets smelled of smoke, stained rugs...we only eat breakfast but that was only fair at best and staff was rude and one server lady had a bit of an alcohol oder. I dont think, no..I know I won't stay here again or even in brockton. I was told not to stay there before I came but like I said, the vitual tour is decieving.

The reservations were wrong when we got there and we had asked for a smokers room but the first night we stayed in a nonsmoking room, fairly nice ammenities etc. When moved to the "smokers room" the room was much worse, stuffed up toilet, shower handle came off in my hand, no way to open plug to sink, one coffee cup daily {double occupance} one bathroom glass,no disposable cups, never cleaned the ice bucket, no trash can in bathroom,no suitcase stand etc. Smokers are second class citizens in this motel!!! Smokers beware!!!!

the hotel is ok but we thought it was a little to high for the area. we didn't dare leave the hotel after dark. the rooms were clean