What a Nightmare...Never Again!
The service was not what was previously experienced. I made Reservations for 14 rooms for a Cheerleading competition. I was told that the entire team would be on the 6th floor. Well that was not the case, my entire team was scattered from the 3rd floor to the 11th floor. One of my coaches went to lay on the bed to relax after an hour and a half travel and the bed collapsed to the floor. Another parent on the team went to unload her bags into her room and found the bed unmade, a dirty bathroom with the previous guests toothbrush in the sink.
Then it got a little better, we made dinner reservations for 6:30PM. When we arrived upstairs to the restaurant (6:25PM) We were informed that there was not enough space to accomodate, and we should have made reservations. Well I point out to the hostess that My name, group, and # of people was clearly listed on her "reservation" schedule. Needless to say we finally ate dinner at 8:00PM. What a Mess! I tried to talk with the Senior Sales Manager, who originally took the reservations, and yet she has not returned my calls!