Never return
By A Yahoo! Contributor, 06/21/06
The hotel is undergoing major renovation from what they term a "2 star" rating to a "4 star" rating. There is now no hot breakfast, no evening managers special. No suites are available, only regular hotel rooms. There are no microwaves or refrigerators available. (two members of our party were placed in another hotel when refrigerators needed for medications were unavailable.) There is a charge for using the internet in the business center. The phones are not dual-line, there are no expanded cable channels and no pay per view movies with Nintendo.
Two people in our group (myself included) were walked in on, with no knock or warning. The reason for this intrusion was "that we checked in early and housekeeping didn't know we were in the room and they were just checking the room to make sure it was in order" Erroneous information in my case because I checked in at 2:45p and the intrusion did not happen until 5:30p. Asked about the horrible smells from construction, we were told it was "air freshener" NOT the paint, carpet and wallboard smells truly happening. No windows in this hotel open.
My reason for expressing my dis-satisfaction is due to the poor service I received during my stay and the fact that the staff continually failed to make things right, something that was listed in my room as the hotels prime concern. If the hotel cannot make its guests comfortable during the conversion/renovation process, then they should close until the work is complete.
The breakfast was horrible (a bagels and cereal affair) and the area where it was served was always dirty with construction debris, the keys to the rooms never worked, and there are no courtesy phones anywhere in the hotel, so a trip to the desk is always required. The voice mail system was on again off again, the wake up service on again off again, and the air conditioner in my room never worked. (the only thing the staff could seem to do about this was supply a fan!). In each case listed, it was never a problem with the hotel, but a problem with the guests (your keys don't work because you had them too near a cell phone, etc. etc. etc.)
I have stayed in this hotel many times before this renovation and enjoyed my stay. The rooms used to be beautiful and the staff was fantastic. The breakfast in prior visits was amazing and the hotel was always light and cheery.
Sadly, this has all changed. I could not recommend this hotel for any reason at this time.