THEY WON'T GET ANY MORE OF MY MONEY
I booked a suite almost 2 months in advance. I asked how many people the suite slept and I was told 6. A king size upstairs and a pull out sofa bed, plus we could get a rollaway if needed. We have stayed there for many years during the Mardi Gras weekend, so instead of getting a regular room, we thought it would be nice to get a suite to have more room since there was 6 of us. Well, that was the worst experience I have ever had. First off, when walking into the suite, there was no TV and no trash cans expect the small ones in the bathroom. After the parade we came back to the room tired and wanted to go staight to bed, well, when we pulled out the sofa bed, it was BROKEN and the mattress was paper thin. The front desk clerk was very RUDE, saying that all the sofa beds in the suites were broken and the lady who took our reservation shouldn't have told us that it slept 6,and that she no longer worked there, there was nothing he could do, so there was 6 people trying to sleep in 1 bed. Needless to say there were no rollaway beds avaiable either. One couple took the bed and the rest of us SLEPT ON THE FLOOR. The next day they would accomadate us with another room but wanted to charge us the full price of $90.00, I had already given them $450.00. Those suites run for $200.00 per night. I refused to give them any more of my money so they gave me a discount of a mere $25.00 per night. I haven't even started with what was wrong with the room, shower leaked everywhere, not enough towels for 6 people, some lights not working, smelled bad,and the bar was not even open on a Saturday night! I could go on and on, but running out of room and time. So, I WILL NEVER STAY THERE AGAIN. This hotel has gone way down hill. There are new hotels popping up there in Houma, so they will get my hard earned money from now on.