Four Points by Sheraton Lexington, Lexington

They charged my credit card for $25 two days after I stayed there. When I called about it, they said that they do that to all their customers and that we would be credited $25 on my next statement. We'll see. Sounds fishy.

This was a great hotel for the price paid. The staff was awesome throughout my stay, the room was very clean, and the parking is free. I would definitely stay here again next time I am in the area.

I made a reservation online and prepaid to get a discount. I received a confirmation by email for a king room. When I checked in, the front desk clerk was absolutely rude and then when we got to our room we had double beds. I went back to the front desk and he said they didn't have any king rooms available even though I had a confirmation for one. When i argued, he ended up telling me that they had a handicapped king room available, so we moved to that room. The ceiling in the bathroom was literally about to fall in. It had water stains and BLACK MOLD on it. The worst part was that the entire bathroom smelled as though a dead animal was in it. I couldn't even wash my face without almost gagging...it really was that bad. The next morning we moved to the room with the double beds because of the odor in the bathroom. The restaurant was supposed to open at 6:30 for breakfast and still wasn't open at 7. Don't waste your time OR money on this place!

My room was nice enough. There was oddly no toilet paper holder on the wall, just a couple of rolls thrown atop the toilet. Otherwise, not bad. I went to the restaurant in the lobby (Spices). What a mistake. It took over 1 hour and 10 minutes to get my food. I never got a beverage refill the whole time. When we complained they offered to comp the meal. I was travelling on an expense account, so I told them don't bother. They then offered free drinks. I don't drink. Service was disjointed, with poor communication amongst the staff, even though there were only a few customers in the restaurant. They need to give up the illusion and just put a Waffle House in their lobby. At least you would get your food.

carpet was stained and dirty. room key card worked ok! shower only had hot water 1 out of the 4nights. smokey hallway. bad breakfest. the coffee was only lukewarm. elevator was dirty. the sheets were dirty or stained. they almost had holes in them. there was only one soap. the carpets in the hall were dirty and stained. there were bugs in the room between window and curtain. the pillows on the bed were strange feeling. couldn't get the right temp in our room. too hot or too cold. had no kleenex. no towels at the pool. the 2 out of three lights in the room didn't work. the smoke dector was hanging from the wall. the tub wouldn't drain. th walls were paper thin. the curtains also wouldn't close all the way. i wouldn't stay here again,

TERRIBLE!!!!!!!!!!!!!!!!!!!! ordered large 1/2 pepperoni 1/2 double mushroom pizza; came with two major air pockets when they popped THERE WERE NO TOPPINGS ON THE TWO SLICES....called room service, was told they would replace the two slices, THEY NEVER DID! ordered hot wings, they were so raw, blood was oozing from the bones....totally disgusting. I paid $50.00(cash) for room service WE COULDN'T EVEN EAT! Didn't even bother eating at the hotel for breakfast...we checked out and went to Denny's...got WHAT WE ORDERED and AT A REASONABLE PRICE!!!!!

This is an ok hotel... Nothing really stand out or special. On the flip side there is nothing to really complain about. I end up here a lot because it's a preferred hotel of my employer. My least favorite aspect is the fact that the hotel is too far from the downtown area and there is nothing to do nearby. A good hotel if you just want a quiet night of rest I suppose.

The rooms were the best part of the hotel. They are clean and decently appointed. The first clue that this is a three star wannabe -wandering the endless non-air conditioned halls covered with carpet that looks like it's been to war and lost. The food staff and security person were friendly and very helpful. They should run the hotel. The night shift is woefully understaffed. and if my experience with the young dude managing the desk the night of my stay of my stay generally rude and sarcastic. I tried to call the front desk for 20 minutes before finally trekking the great divide to ask why my air conditioner wouldn't turn on (controls are on the wall about 20 feet from the unit and would not light up no matter how many buttons I pushed). I thought that I had found help in the elevator when I saw a man with an armful of bedding. Turns out he was a customer who was looking for sheets and a comforter at midnight. Answer about the airconditioner that would not work; housekeeping sometimes unpluggs the units in the rooms. You have get down on your hands and knees reach under and plug it in yourself. It works fine though. I didn't pay the $89 they advertise. I suggest you don't either. This is a two star experience for sure, unless of course you never leave your room, and remember to plug in your airconditioner.

I recently stayed at the Four Points by Sheraton for the second time in the last three years and wow what a difference. I stayed at the hotel a few years ago while visiting friends in the area. The service was excellent and the facility was clean and well maintained but you could tell a renovation was needed. I stayed again in January and all I can say is WOW!! The service was excellent before and now they have the facility to match. They now have a facility to match the service. Great bed too and free internet access.

I went there for the New Year's Eve Celebration and had a good time. However, I was under the impression when I made reservations that the entertainment was a local band...it turned out to be an Elvis impersonater. They still played some contemporary music. They had assigned seating but because I arrived late I was left on my own. The room and amenities were commendable and the buffets were excellent.