Sheraton Chicago Northwest, Arlington Heights

Interested in buying a 14 story hotel with attached waterpark? Contact Sheraton. I'm sure they will entertain any serious offer. Near Arlington Park racetrack and the county courthouse!

First of all "This was not a 3-1/2 star hotel. My fiance and I booked a room at this hotel to get away from the city and enjoy a quiet weekend. Little did we know, this hotel had a water park. This was the worst hotel we've ever stayed at. Although the outside of the hotel is nice especially at night with the blue lights. The staff were not helpful, the carpet was very dirty and soiled with cigarette burns. Kids and parents were loud and constantly in the hallways, going from one room to another and slamming doors, no wireless internet, no microwave or refrigerators in the rooms, the furniture was old and soiled, the room windows were nasty, elevators constantly packed. We couldn't believe this was a Sheraton Hotel. It felt more like a cheap motel. Had we not booked this hotel through priceline, we would have cancelled the reservation at the check-in front desk. We would not recommend anyone who's looking for peace, quiet, cleaniness, courteous staff to this hotel. Whoever's reading the reviews on this one.....believe me, its true. We wouldn't go back if they tried to pay us to stay. This hotel is a kids haven, but not for adults without children or adults trying to get away from the kids. They say a 3-1/2 star hotel????? We give this hotel a #1.

cancelled my reservation and not only did they not cancelled correctly but they charge my bank for full price. when I called back to speak with a manager he supposed to have taken care of this mess! next day my account was charged again. called back to speak with a manager spend 2hours on the phone! and you guest it! my account was charge again. I finally went to my bank to dispute the charges and have them deal with this people.

My daughter, her daughter, a friend and me stayed two nights. The hotel was extremely noisy. Complained to the manager the next day and we were placed in another room on a different floor, but a repeat of the night before. Doors slamming all night long. The waterpark was just ok. The internet did it justice. The waterpark is for children, not 11 and 12 year olds. The food was much too expensive and not enough variety. The rooms were very clean and the staff were all very pleasant and accomodating.

We stayed at this hotel for only one night to celebrate our annual "mommy daughter day," but were very disappointed in the cleanliness of the hotel. The first room we were given had a broken light in the bathroom ceiling where there was dirt coming down from the ceiling into the bathroom. The second room had a line of goldfish crackers on the window sill, and the bathtub had hairs in it. We were given a third room and the desk clerk went with us to the room. The shower looked clean and the bedroom looked clean so we decided to stay. Unfortunately, when we went to use the bathroom there was still #2 remnents in the toilet...TOTALLY GROSS. It was obvious that the bathroom hadn't been cleaned and they simply folded the toilet paper to make it look like it had been cleaned. My kids liked the water park area, and it was passibly clean if you don't mind chewed gum littering the sides of the pool. I would recommend pool shoes. The water park package was $179 mid week, with 4 water park passes and the room. I would recommend spending the money on passes and getting a room at the nearby Renaissance Hotel which was much nicer and surprisingly inexpensive. We also ate at the restaurant, where the two of us had lunch for $36 which included a child's lunch, a child's drink, a salad, and a diet coke. Sounds simple, right? Well, the it was terrible. Over-priced and the salad was wilted and the steak on the salad was tough and overcooked. Overall this was a TERRIBLE experience!!!

First the good: The hotel rooms were fairly nice and child friendly, the whole bathroom closet area can be closed off from a toddler. The breakfast buffet has healthy options. The water resort gives off a great impression to small children, so long as they don't get hurt they will have a blast! The resort looks terrific at first,but with a 2 and 4yr old who are rearin' to go and run and play you are in for some intense responsibility. The floors are crazy slippery. There were many small children falling and hitting elbows, heads faces on the stairs, floor and each other, to which the life guard blows a whistle and points to the first aid desk with a thumbs up. I saw quite a bit of injury related crying. As a certified lifeguard, I saw safety issues left and right. So if you have more than one little kid per parent. I suggest you scope the place before all their eyes light up.

Ok. I travel a ton (weekly) for business, and have seen my share of the shabby waterpark/hotel locations where the only thing appealing is the lobby. My wife booked a family vacation at this place, and I soundly told them all not to escalate their hopes. Yet again; I was wrong. The place was fantastic! The lobby great, the restaurant great, the bar great, the waterpark... amazing! In response to the other reviews about screaming kids in the hallways... the hotel must have listened. I talked with a security guard on our floor who said they had just been hired (one per floor) to keep any noise down. Now that's the power of reviews! I highly recommend the place for a family. We paid $279 for a night for a huge suite, which included four waterpark wristbands. We also splurged for a Cabana at $99 a day... which was worth it to have a space to ourselves. A great experience!!!

Myself and my 2 sons, ages 8 & 10, went to the water park yesterday. Tried to book online the night before but couldn't. The next morning I called and got a recording saying Saturday day passes are sold out (this was on Sunday morning). Called another number and was transferred to someone else, and after at least 20 rings a very disinterested voice answered. I told her I was having problems getting passes online and needed to purchase some for that day. She told me I could get them online, so I repeated my story and she said, "well then just buy them when you get here", and SLAMMED the phone down before I could ask if she thought they'd sell out that day. An hour later I checked the website and was able to purchase our passes. Good thing, because, yes, after an hour's drive to get there, there was a sign saying they were sold out. Passes cost $39 each. Sold out indeed. You have to get a separate wristband for a locker ($5 + $5 deposit), and the first pass she gave me said ALL FULL on the little digital screen that's supposed to tell your locker number. Went back to the desk for another one, still didn't work, but finally one of the lifeguards helped me to get one open. There were a TON of people there at 1:00 when we got there(it opens at 10). I tried the lazy river while the boys went on the slides. It was wall-to-wall inner tubes, and even though the signs said no chains, walking, roughhousing, etc., most of the kids were doing it anyway. The poor lifeguards were trying but nobody really listened. There is a hot tub which I attempted next, but also very crowded; one kid jumped over my head into it, others were trying to swim in it. People were bringing little babies into it. Not very relaxing, not to mention dangerous for the baby! The food was Pizza Hut, burgers, hot dogs. The combo meals averaged $8.00. There's also a bar with food - salad and sandwiches around $7.00. There are tables and chairs all around but I guess they can be reserved all day as long as you throw your stuff on them. I saw 6 empty "saved" tables while my sons and I were trying to find a place to eat. Hey, who cares about anyone else? It started to calm down around 4. If I ever lose my mind and decide to take them again it would be from 4-8, when they close. One more thing; the boys loved it!

I did not saty in the hotel so i cant comment on the roome, but the lobby was nice. The waterpark itself was awesome. 2 body slides go outside, then come back inside to the pool. 2 tube slides, single or double, do the same. Awesome kid area with 2 3 smaller slides, splash areas, and a lazy river. Lifeguards were very nice and helpful. Great experience!!

THIS IS THE BEST WATERRESORT EVER I DONT EVEN KNOW WHY IT IS RATED 4/1!!! THE BEST HOTEL EVER!!! It has the best waterslides i have ever been in. i never felt so alive!!!!!!!