Quality Inn O Hare Airport, Schiller Park

My fiancee and I made the mistake of staying here during the fourth of July weekend. Well actually, I made the hotel arrangements so the mistake was mine, much to my fiancee's chagrin. After perusing their site, viewing photos of property, etc. I felt this would be a pretty good weekend stay... how wrong I was. From the moment we entered the room we both knew something wasn't right. First, it is apparent that this is an older hotel with signs that a meager attempt was made to upgrade/refurbish it (although I'm really just giving them the benefit of the doubt) and to be perfectly honest it's more of a motel than hotel. I suggest a do over in the refurbishing department... seriously! Immediately upon entering the room the smell was quite moldy and stuffy and I imagine the outdated carpeting didn't help either. The toilet was the old fashioned kind with the the steel handle which made an abnormally loud sound when flushed and the tub while adequate didn't drain fast enough while showering which obviously caused water build-up. In our attempt to get rid of the moldy room smell, our first resort was to turn on the air conditioner which I'm sure hasn't been replaced since the hotel was probably first built and as such was totally ineffective - not to mention it cut off repeatedly and the air itself was less than cold. Fortunately we were able to open the window (thank goodness it was summer and cool at night). The few amenties the hotel offers just don't measure up when you're residing in a subpar room. That said, they do offer free internet service (in room) laundry service (they do it for you, no self serve) and a bar and restaurant on site. The morning breakfast buffet they offer however comes with vouchers they give you which they stick on your bill but fail to list it as a separate charge - another reason to always check your bill... ALWAYS! Thankfully we didn't use them (returned them upon checkout) and as such can't vouch for the quality of the breakfast. We had so much to do in Chicago that we didn't have to spend a great deal of time in the room other than unwinding from the long day(s) activities and resting. Nonetheless, I totally expected more from this hotel without having done the required research (that I normally do) and got burned. Now based on some places I've stayed previously I will say that things could have been much worse. The staff was friendly and accomodating and considering the issues with the room housekeeping was more than adequate. And the price was on par with hotel quality. But as I said, part of the fault rests with me for not being as mindful in reviewing the establishment ahead of time - lesson learned. If you must stay here in a pinch you can do so without worrying about your safety but that's as far as I'm willing to go with it when honestly there are better offerings in the area. Reviews may not be everything when it comes to deciding on a hotel stay but as a general rule, majority rules and it always pays to do a little research as you can save yourself major headaches. Don't ruin an otherwise decent vacation with a subpar hotel stay which is totally avoidable. Bottom line... do yourself a favor and keep it moving.

We had a park and stay at hotel and staff was very frendly best of all it takes less than 10 minutes to get to the airport. for the price we even got a free hot breakfast

We were subject to stay at this establishment when our overseas flight cxld! The front desk clerk was rude the room was filthy..I slept in full sweats!The bed and pillows were by far the worst I have ever had in a room! I woke with a backache. The only nice thing that I can say about this hotel is that it is close to the airport so if you do need quick access to the airport it is ok. Althought there was a Sheraton Four Points right around the corner of which we will try should this ever happen to us again!

I disliked the noisy location when I first arrived. I arrived on a Monday and checked out on a Tuesday...stayed for ONE night and in return for my $100, i received about 100 BED BUG BITES! One week later, I still have TONS of bites that itch every now and then. They are driving me crazy. Save yourself and DO NOT STAY AT THIS FILTHY HOTEL. my room was 211.

Don't book a stay here! We booked a night since we had a layover. Our international flight into O'Hare was very late - we got in at 10:30pm instead of at 3pm. We went to where the shuttle pickup was and waited...and waited...and waited...for nearly 2 hours, along with hordes of other people trying to get to the same place. There was just 1 small van running every hour, from what I could tell. Since our next flight was very early in the morning, we finally gave up waiting and just waited in the airport. Later that day I called the hotel to ensure that we weren't charged because of their nonexistent service. I was told that we wouldn't be charged, but lo and behold, when I got my credit card statement there was a charge for MUCH more than what the quoted rate was. I have called twice and have not gotten a response. You should stay somewhere else.

The personnel were friendly and the shower was clean. The room was confortable although the beds are not that great. Continental breakfast was pretty poor. Overall pretty good considering the price and location.

We stay at this hotel frequently and dont normally have a problem however on this last stay we found the staff to be less than helpful from the front desk to the restaurant and we were FORCED to pay for the safe in the room even though we didnt use it The man at the front desk advised that everyone has to pay regardless of whether it is used or not to which I strongly object. He did mention he would refer the matter to the manager but didnt hold out much hope of a refund. I believe the hotel was understaffed in the restaurant however I dont believe this was enough grounds for the treatment received by the one male staff member on duty. If this is their standard approach then I would urge you to reconsider choosing this hotel.