Hyatt Regency Schaumburg Chicago, Schaumburg

they have a bed bug problem now i have to pay 1000.00 to get treatment for my house .

So I stayed at the Hyatt for Valentines Day Weekend with a group. The first impression we got from hotel staff was not a good one. While there was a circle drive which suggested there was assistance with getting baggage from your car to the front desk, or up to your room there was no assistance. And when I say no assistance, I mean NONE! There was very little assistance from the front desk staff in telling us where to park, and oh yeah, no luggage carts! Lucky we didn't pack a lot! The rooms and hallways are beautiful! So much so that we took pictures. The bathroom counter was beautiful. When I remodel my bathroom I will be looking for the countertop. The food at Fresh 1800 was delicious and had a wonderful presentation. The breakfast buffet that came with our room was not all that good though. However, the potatoes were wonderful. Another issue we had was the Valentines Day "special" package that was supposed to come with our room. After our room was booked at $109, I looked online and saw a rate of $99. I called the front desk and asked about the price difference. I was told it was because we were to receive chocolate covered strawberries and champagne for Valentines Day in our room. When we got to the hotel to check in, there was no mention of the Valentines Day package to my husband and we did not receive them in our room the first night. I called the front desk to ask about them and I was informed that our room rate did not include them. I informed the woman at the front desk about what I was told and much to my suprise they were sent up to our room after our Valentines Day party in the hotel. It seems that there is some level of confusion with the staff here concerning the codes that are used by reservations to book rooms. In addition; while the staff that my husband and I encountered were courteous and accomodating, others in our group were not so lucky. One gentleman that worked the front desk was very rude to members in our party. So much so that the manager had to be contacted to resolve the issue. Also, the heat in the hallways and meeting rooms was uncomfortable to say the least. Overall, we had a good experience at this hotel and I would recommend it to others. A few tips though: 1. Don't eat at the breakfast buffet. Order from the menu. 2. Pack light, they don't help with luggage or have luggage carts 3. Temperature in the hallways and meeting rooms feels like they have the heat on Hell dress accordingly.

I booked an overnight stay for my wife and my wedding anniversary. I wanted to surprise her by having a couple of yellow roses and some chocolates delivered. I contacted the hotel and asked to have these "budget friendly" items added. The clerk told me it would cost $20 including the price of the room, which would be paid at check-in. When we arrived, a $50 deposit was requested for our stay without mention of the additional items. We opened the door and there stood a vase with two yellow roses, and a dish with 5 Ghiardelli dark chocolates (not exactly what I expected, but I didn't question it since my wife was happy). During check-out the next morning, I was informed the price was $40 and the clerk handed me $10. I then asked why the refund was different than originally discussed. I was asked to speak with the manager later that day, only to be told that 'you should've expected to pay more than $20, and the person that took your order doesn't make those decisions - I do.' He became somewhat defensive that they carried out my order, but because arrangements had to be made for the items (that was not communicated to me, by the way) and that if I wasn't happy with what was done, a refund would be sent to me. I thanked him for his time and said it wasn't necessary. It wasn't about the money - I just wanted to pay what I was told. Even if there was a difference in price, someone (including the decision maker) should have contacted me prior to check-in with the difference. We thought the room was very nice - but the service will not make us return.

I was at they Hyatt Regency Schaumburg this weekend at a Shaklee conference. I have never had such wonderful service in my life and I travel a little bit. At one point a Hyatt employee approached me to ask if I had my arrangements made to get back to the airport, he asked when I would like to leave, took my name and that was it. I had a cab a couple of minutes EARLIER than I expected. Great hotel, wonderful food, beautiful, confortable rooms. I will stay there again! Recommend it!

I don't know why there are so many negative comments on here... this place was incredible! I stay in hotels all across the world - China, Germany, Russia, etc... this hotel was by far the best hotel I have ever stayed in. The hotel is hip, trendy and comfortable, but definitely not over the top like a lot of other hotels in the area. The food in the restaurant was all so fresh... everyone in the hotel greeted me with a smile and asked if I needed anything, even when just walking to my room! The room was very large! I had a king room... with a huge window facing the outdoor pool. The bed was comfortable and the room was very clean... I took the shuttle over to the mall across the street. Apparently it is one of the largest in the country. The ear was upscale... I felt safe. I have nothing bad to say about this hotel. My company has a rate set up at this hotel and I can hardly wait to go back in 2 months.

Great service, great food, and a very nice room. Warm and friendly staff. The hotel just went through a major interior renovation and they did a superb job. I will return when I'm back in this area. A 4 star hotel with a 5 start attitude.

It was the night after our wedding reception and we hoped to have a romantic stay in a Jacuzzi/Whirlpool Suite. When I called to book the room, I was not told that all of the beds in the entire hotel were queens (I have never stayed in a Suite room before that did not have a King, so I didn't ask the question). My husband is 6'5." so he barely fits comfortably in a queen to begin with, and the one in our room seemed even smaller than a queen if that's possible. My husband ended up sleeping on the sectional couch in the room. As if this was not awkward enough, there were also an assortment of other issues with this hotel. Another issue we had with the room was when we used the jacuzzi tube we realized little soot (like black pepper specks) were floating in the water. This did not really make for a romantic soak in the tube. Perhaps worse than our complaints about the room would be our complaints about the staff--or lack of staff! The staff were missing, and apparently only the woman at the front desk could "help" us with anything. When we arrived at our suite and sat on the bed to chill and relax, we realized we did not have a remote control for our tv in the room. We called downstairs and the woman at the front desk said we could come downstairs to get a remote, rather than having someone bring it up to our room. Additionally, I needed non-down feather pillows due to allergies, and again, we called and were told we could come down for the items. So, we went downstairs to get a remote for the TV and a pillow. We had to wait at the front desk for 5 minutes for her to leave her post to get a pillow for me. Then, when we get up to our room, the remote's batteries were low, virtually dead, and it would only let you change the channel down, rather than up and you couldn't adjust the volume or anything. It was so frustrating my husband almost chucked it across the room. At around 11:30pm when I was trying to sleep, there were some crazy, loud men playing basketball right outside our window 4 floors down. Besides the fact that it was not basketball season (it was freezing cold outside) the guys were loudly yelling and bouncing the ball around so much that I could not sleep. I called the front desk and she told me she has no say over what people at her hotel do. I kept trying to tell her that there had to be some sort of rules about not playing basketball after 10pm or something for legal reasons/city restrictions/safety reasons and she insisted there was nothing she could do. About 25 minutes later, the bouncing stopped and she called me back to let me know that she talked to someone else at the hotel and there was, in fact, a rule about not playing b-ball after 10 pm. Had she enforced the rule at 10 pm, I would have likely slept better, despite the fact that my new husband was sleeping on the couch since the bed was so small. The next morning, we slept in a little and noticed when we woke up that our tv was turned onto a pay-per-view movie. Somehow, someone in another suite had purchased that cheesy Bride Wars movie on our TV. When I went to turn it off, the remote arrow on the tv moved "magically" without my control and purchased the movie for a second time. It was like watching a ghost control your tv. It was ridiculous and I called the front desk manager and it was a man this time, and he could see we were in fact, having our tv hijacked some how and took the movie off our bill. His explanation for this happening was something lame like, "you never know with technology today..." When I told him about all of the other things that we were disappointed with, I think he took $20-30 bucks off the cost of the room...which did nothing to redeem the horrible lack of customer service and comfort. I have never been so disappointed with a hotel before. When we walked in and saw the new, modern decor, we thought it was going to be an awesome night--but it was awesomely bad if anything.

the hotel was great. the room was great. the food was great. the pool was great. the serivce was great. i would stay here again.

The Hyatt Woodfield is great! Their location is ideal for shopping at the Woodfield Mall (right across the street!!!). I look forward to going back! The rooms are nice and big and the pool is great. My children loved it.

For the money paid it was a poor experience the staff was friendly and the rooms were clean however for the price paid there is much better out there look arround before you commit to this hotel.