Eastland Suites, Urbana

This hotel has so many issues. Dirty rooms, front desk staff, overall property maintence. The only nice thing was the morning cook, nice and cheery to start your morning.

I made a reservation at the hotel for a conference that I was attending for the weekend at the University of Illinois. I really wished that I did some research because if I had I would have stayed at a different location. I was quite shocked when the the dirty limousine picked my daughter and I up from the Amtrak. I was horrified when I arrived at the hotel. There website looks so great and appealing but it is hardly a great place to stay. The customer service was great but the hotel needs a deep cleaning. Carpet is dirty and old, mold in the bathroom. I was bitten by a bug of some sort while sleeping. Use at your own risk.

Please trust me and do not stay at this hotel. I returned to the University of Illinois for a few days. Unfortunately I got stuck at this place. To be frank and to the point, it sucked. The first cockroach didn't surprise me. I thought to myself "big deal, whatever." But after the second, third and a few crickets later, I was disgusted. The sheets seemed clean and the bed was just ok, but I saw spider webs around the bathroom door frame and bathroom light. The lighting was also very bad. Every time I turned a light on I felt very unsatisfied. All the lights were very dim and never illuminated the area you expected. The furniture wasn't brand new, but that doesn't bother me. Don't let them lure you with the "hot breakfast" they rave about at the front desk. Trust me, you'd much rather eat cold cereal or a $3.99 hot breakfast at Denny's. The staff I spoke was nice and they gave me a small discount after I complained, but that doesn't make up for all the bad things. There's no excuse for a dirty hotel room that's filled with bugs. I urge you not to stay here.

I had a family emergency and had to make travel arrangements quickly without knowing the area. I found this hotel online,called them for a reservation and they gave me an excellent rate. When we arrived we were greeted with warm smiles, wonderful hospitality and friendly workers. The room was clean and the housekeeping staff was prompt. The additional delivery service by the bellman allowed us to have dinner delivered rather than brave the weather to find a restaurant. In addition, their full breakfast was a delight after a long trip. I can only say positive things about this establishment and it's staff. If you are in the area, this is the place to lay your head. Happy Travels.