BEST WESTERN University Plaza, Evanston

Nice room, great view of city! Free breakfast! Parking and we had a moving van (moved my daughter and her boyfriend to Chicago) which we got a pass for to park it in street! I think the icing on the cake was the Staff member who went out of her way every time we needed something.Directions, printed! Batteries for remote. Change for the bus.The list goes on.I had a very hard time on this trip for various reasons. I was crying in the lobby and she asked if I was Ok, then said you need some chocolate and then brought over a box of tissues. Thank-You Nicole for your sweet and caring manner.You should be proud to have this lovely young woman on your staff! She brightened up my day!

We arrived to find out there was an additional charge of $14 for parking. Very few tv cable stations. Only one was for kids. The halls smelled like smoke but the rooms were clean and smelled fine. The fire alarm went off 3 times while we were there, due to a bad air conditioner sensor. The problem I had with that was I told that it went off all day and they never had someone come out to fix it until very late that night. So every time it went off, we had to go down stairs and wait until it was all clear. My husband was happy that the shower head was high up, so he did not have to bend over to wet his hair, which is the case in most hotels. The pool was 8 feet deep, which was very nice. The staff were apologetic and courteous.

room smelled like smoke. need better soundproofing. bathroom needs to get the grout out. no hot water for a shower. breakfest was bad. the a/c was loud. didn't cool enough. the internet didn't work. i wouldn't stay here again.

I came here not expecting much but it was a delightful surprise. The room was very clean. I didn't experience any problems regarding house keeping. Since we were up on the 11th floor, the view of Chicago was spectacular, especially at night with the view of downtown. Not to mention that the location of the hotel was nearby everything. Lake Michigan is about a ten minute walk away. And so was Northwestern University. Despite the 17 dollar parking a day (which I didn't have to "take advantage" of since I came by taxi), there were many restaurants in Evanston that made up for it. You literally can walk 5-10 minutes and hit about 20 restaurants. Evanston is like a mini town full of just about everything, ranging from convenient stores, to dry cleaners, to ice cream parlors. The train is also a five minute walk from the hotel so we were able to take it downtown and go to Navy Pier among other places downtown. Overall, it is a great place to stay. The only thing is that the price went up significantly from last year. I guess that must be a good thing since the hotel is getting better reviews? Well, not here. But I've seen better reviews on other search engines. I don't think these people did the Best Western justice. I didn't experience any spiders in my room nor any construction.

The room was clean and spacious. Great location. Lots of restaurants nearby. Friendly staff. The internet was a little slow. Need to be careful when entering the parking garage due to sharp turns.

Booked this hotel through hotels.com and was required to pay in advance. Upon arriving, I was informed that my reservation was canceled. I am still fighting hotels.com and Best Western to get my money back.

The customer service was marginal at best with the exception of a one employee who went out of his way. The room was clean, but the rest of the hotel really was not sparkling. The bed was comfortable, but the train runs very close by and is loud at night. The breakfast was the most disappointing. The food was just awful, with the exact same selections every morning. By morning #3 I had to go somewhere else for breakfast. Internet connection was very slow. Next trip to Evanston, I will not be staying at the Best Western.

The air conditioning in common areas and room did not work in August in 90 degree heat. We killed at least five spiders a day in the room. The carpet around the airconditioning unit was damp and moldy. The furniture in the lobby was dirty. Since we were with a group, we could not move. No one on staff seemed to care about the dirt or the spiders. I was quite surprised that this was a Best Western. The only thing nice was the location.

They charge $30 if you check in early - even an hour. The staff at the desk is not helpful. The place is dreary. The prices have gone up enormously and it is no longer a good value.

I booked 2 nights in this hotel in Feb 2006. The hotel advertised that the rooms were "newly renovated." When I got off the elevator, I was greeted with a construction zone. Sprinkler pipe, electrical conduit were being installed in the hallways and rooms. Fire alarms were held in place overhead with zip ties - very reassuring. There was no ice machine on my floor, so I had to go to the 12th floor - no big deal - except the 12th floor was even worse. It was under so much construction they couldn't rent those rooms, but they felt it was perfectly OK to send guests there for ice! I went to speak to the manager and he informed me, "Oh. Well we didn't know today would be a construction day." (As if they had done all of the work that morning.) This is not a cheap hotel. I paid over $100/night with a AAA discount. You can do much better in Evanston.