It used to be much, much better.
By A Yahoo! Contributor, 12/13/10
This hotel is what can be termed a "former" gem.
Yes, and sadly, as I've been going to the hotel for the Xmas season for years now, the hotel has continued to decline in appearance and overall value. Roughly three years ago, when one walked into the charming foyer and reception area (with tree and Piano player), the first thing one saw was a Sea of Poinsetta's and a HUGE tree . . . making the incoming guest nothing less than overwhelmed by the Xmas spirit of the setting. Upon arrival, the bell boys would dash to the car, opening doors and grabbing bags without any hesitation. There were always fresh apples to munch on and coffee and cookies at the entrance, adding an even more radiant touch. Sadly, it's all gone or greatly reduced so that one hardly notices the holiday spirit. Management has apparently fired the person who did all this, because of the lack of customers. This I found out from staff members throughout the hotel when I asked what happened to the place.
Now, the help almost doesn't seem as if they don't quite know what their job is as they stand there chatting with each other, until one has to walk inside to get someone to help with even a few bags. Coupled with the downgrade in decor and "oldness" of the suite I typically get (musty odor), I sadly find myself now admitting to my wife that "I suppose it's time to try the Bohemian" just down the street, which apparently STILL has the captivating charm of the holidays, at least according to the locals who are aware of the same problems the once-charming Mulberry now has. I suppose it is time to try another hotel, as the ONLY reason we journey from Florida to Savannah this time of year is to enjoy the "holiday" atmosphere. Now that that's gone, we need to find another place with the holiday charm. Perhaps it's the economy. It's not that we economize when we go there . . . we usually get a large suite for $300 and end up tipping staff and piano players along the way another $100 because we're in such a good mood.
I suppose it's now become the old cliche . . . just another Holiday Inn.