Casa Marina, A Waldorf Astoria Resort, Key West

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We stayed at the Casa Marina for five days in October and thought it was vastly overpriced for the services it offered. It's a beautiful location and the rum drinks are fantastic, but overall the food ranged from inedible (breakfast) to mediocre (lunch and inner). The breakfast service also was terrible - we had to wait more than an hour every morning - and the food disgusting and more expensive that a top NYC brunch. Our room was small and dim, and overall we were not impressed. Next time we will stay at a nearby hotel and go to town for food.

I can not say a bad thing about this hotel. They have everything. Two wonderful pools. Showers around them. Terriffic out-door lounge and restaurant that are open late. The personel are very polite and make a difference in your wanting to come back. I came to attend a family wedding, will definately try to get back to enjoy and relax.

My husband and I stayed at this property for three GLORIOUS nights. The property is gorgeous, manicured and spotlessly clean. The staff made a point to approach us each day and ask "are you enjoying your stay and what can I do to make it better?" Our weather was fabulous and felt as though I was staying in the lap of luxury. We ate breakfast at the resort but dined in Key West for the other meals. Book it, rest, put your feet up and stare at the ocean.... We will go back next year. Cold in Chicago....

Great Beach and Pool area , excellent service from the pool/beach, Bar and Restaurant. Room cleaning poor, always had to call for towels, soap, Tpaper etc. Glasses left dirty and ice bucket was never cleaned. Had to switch rooms because of noise from floor above, got a top floor room , it was much better.

First off this is a beautiful property. However, I went on vacation to relax and this is my first experience with the "Waldorf Astoria" brand. What a total disappointment. I reserved an Ocean Vista room at the Casa Marina in Key West. This room was a maximum, including the outdoor balcony of 265 sq. feet. I called the front desk and they assured me this is what I reserved. I spent the next hour of my vacation searching to make sure I was not confused about what I reserved. I found it and it clearly states the room I reserved was 350 sq ft. What a total bait and switch. I emailed Hilton and as of two weeks later no response. Oh and as a special aspect of my relaxing trip to Casa Marina this room has no bath tub. How can a resort room have no bath tub? I never take baths at home but it is something I enjoy on vacation. No such luck at the Waldorf Astoria. More Good news! That first night the elevator by the room went out and it was out until we checked out. No worries because there was another one around the corner. Oh great, it went out on night three and it was out for a day. Breakfast day two, I enjoy the buffet and my fiancé orders the eggs Benedict. 45 minutes to get nothing but empty promises. She finally just eats the buffet. They apologized and comp’ed breakfast but again very disappointing. Day three on the beach at Casa Marina, we get to the beach at 11:00. Get our umbrella and Chairs. The guys on the beach are great at getting us set up. In the next five hours we have a server come by three times. I really just wanted to relax and enjoy some boat drinks. No such luck at the Waldorf Astoria. Back to the room, both elevators out on this Saturday night in Key West. More excellent service we are out of shampoo and shower gel as we have had no replacements provided since we arrived. Call down and they bring it. I am so relaxed…. Day four and our last full day. After spending some time in town we come back to relax at the beach. The drink service is great on the beach this day. But we notice people walking over the sharp and slippery rocks to get to the water instead of using the pier that has steps at the end of the pier which avoids the rocks. Guess what? The pier is closed because the steps are slippery. Again, as with most everything on this trip at the Waldorf Astoria – nice management of the property. It is closed until 5:00 and then they clean the steps. Pathetic…… Needless to say I will never stay at a Waldorf Astoria property again. It isn’t cheap, which is fine but other than the beauty of the property there was no value. Needless to say my vacation was not as relaxing as it should have been.

The staff at Casa Marina was extremly friendly and helpful, Our room was exactly as depicted in the on-line images. We loved having access to our own beach and water ammenities. We took the snorkel trip frm casa marina and only had 4 other people aboard. We went to a secluded portion of the reef for over an hour, and I never saw my fellow snorkelers until we got back on the boat. The price was excellent for their Flagler's ocean view room with large balcony. The breakfast buffet was awesome. A bit pricey, but worth it. Lots of fruit and sweets! If you are looking for a great resort Casa Marina is just the place to unwind and relax.

Everyone was very nice and friendly. We were a little spoiled by all-inclusive resorts in the past, so a few unexpected charges caught us off-guard.

Nice, clean hotel. Beach front. Rooms are descent size. I'm a Diamond Member with Hilton. Usually when I stay at a Hilton property, they treat me very good. Not here. They could care less. I will not return to this hotel. They have no idea what hospitality or customer service means.

The Yahoo price dosnt include the $30 a day they charge each room for use of fitness center, pool tables, pool side service. The Complimentry Towl, Drink and what not are not free. You pay each day for them..