Holiday Inn Coral Gables, Coral Gables

A family member and I spent one week at this hotel. We rented two rooms which had been prepaid through an Internet booking site. I had no extras at all, so that I left the hotel after getting an invoice with a zero balance. My relative paid his extras with his credit card and got the corresponding invoice. Surprisingly enough, a few days later, his banking card was debited an extra US$ 389.01 ! This did not correspond to any spending in this hotel. It was finally credited back after multiple mails and some 3 weeks later … More surprisingly even, I discovered 4 weeks later that the credit card I had given for imprint (different from the one used for prepayment) for possible extras and which was not supposed to be used (no extras) had also been debited of US$ 259.34. Since this was the second "bad experience", the bank card was credited back relatively rapidly (nevertheless, after multiple e-mails again). However, living outside the US, bank charges for change / debit / credit were far from negligible. Holiday Inn simply refused to reimburse these charges although the error was clearly not mine. I insisted, and was finally reimbursed a symbolic US$10 ! Statistics are highly unfavourable : two guests out of two (100%) have had the same "misadventure" … You better carefully watch your bank statement after staying at this location !!

This hotel is absolutely not safe. Our valuables were stolen and when we tried to get a hold of the general manager Marco, he was always away at some meeting. No accountability or responsibility-avoid this hotel.

Comfortable. Clean. Very good food. Nice staff. Great hotel very Satisfied.

It would be fine fine if they charged $49.99, but for $150+ a night it not worth it. The room I checked in at first, had wires hanging from the ceiling, and the second room had a heater that smelled like burnt plastic when it's running. The toilet run every 15 min, and the pipes makes noise when turned on. Believe me I work in the construction/renovation bussiness, and this place is just horrible. They needed to renovate 10 years ago, I have renovated hotel that where better than this place is right now. I left feeling like I got ripped off, I trid to get a refund 10 min after I checked in but they refused. I should have check the reviews before I book the room.

1. Extremely slow internet, slower than dialup. Your lucky if you can check the weather on it, forget about working. 2. Most of the ice and vending machines were out of order. 3. In need of renovation, falling apart. 4. Treadmills in fitness room were prehistoric, no cushion or bounce like running on cement. My knees are killing me. 5. Door to balcony lock not working. 6. TV reception was poor after it was on for more than 5 minutes.

My recent stay in early August of 2008 was interesting to say the least. My Ford F250 King Ranch was stolen out of the hotel parking lot. Upon reporting it to the police, I learned that this hotel has been having a rash of break ins. (this from the Coral Gables Police Dept Vehicle Theft Unit) I was able to recover my truck two weeks later, but the hotel was not interested in paying for the $650.00 of items that were taken out of the truck. They used to have a security camera in the parking lot but removed it "beacuse it gace a false sense of security" according to Marco, the htoel General Manager. They do have a security guard that is supposed to come on at 9:00PM but he is also responsible for the inside of the hotel as well. I would not recommend this hotel at this time, and the owners will not provide the necessaty security and accountablility. Try the Hampton Inn Dadeland of the Marriott Dadeland instead if looking in this area to stay.

Very friendly,helpful staff with a quiet, comfortable atmosphere. The central tropical courtyard around the pool is a destination to see and enjoy. Outdoor continental breakfasts on the veranda by the pool are very enjoyable. Location is ideal for us with a son at the U of Miami which is just across the street. U of Miami discount makes our stay quite affordable. Next to US 1 which makes easy access to South Miami-Coral Gables-Key Biscayne area.

We just stayed here for 5 nights with our three year old daughter while in town to see my sister's UM recital. We were SO impressed! We had requested a fridge in the room to keep milk for our daughter, and so when we checked in we mentioned it, and they just put us in a room that already had a mini-efficiency (fridge, microwave, bar sink, cabinets, etc.). It was great and no charge for the fridge, which we had understood there would be. The room was HUGE, comfortable, clean, quiet. Everyone at the hotel was incredibly helpful. Free parking was great. Playground steps away behind the hotel. Even though right on US1, heard no noise. Walking distance from TGIFridays and from all parts of UM campus and from a Metro station. Not really walking distance from dadeland or from Sunset Place, but could ride a couple stops on the metro to those and lots of other place if no car. Also, the free WiFI was easy - no problems - and SO great to have. They also have free business center where you can go downstairs and print if you need to (no free fax though). We went down to print an internet coupon for a local attraction, so this was very handy! There was a nice pool/pool area although we didn't use it. Two potential issues/problems. 1) The way US1 is laid out, you can't turn left out of the hotel and it is a bit of a pain when the road is busy to go down and turnaround. A minor inconvenience but worth noting. 2) This hotel seems to be the logical choice for visiting sports teams, conferences etc. If there was some big football game or other student event, I could see this being a party hotel. However, there were students there while we were there and hotel security made their presence known. Doors were often propped open, but the halls were not noisy. We were not kept up at night. So again, a potential problem, but one that did not materialize. On a big sports weekend though.. I don't know. Overall, HIGHLY recommend and will definitely stay again.

Centrally located, clean, comfortable, nice pool and helpful staff. It is right across the street from Miami University. Some of the students from the University dorm at the hotel but they no problem at all.

Very comfortable, great bed, good service, centrally located. Hotel staff helpful. Good free coffee, pool cleaned daily. This hotel is really maintained well. Parking could be a problem at times.