quite a slippage from a year ago
By A Yahoo! Contributor, 02/25/07
I have stayed at this Holiday Inn twice, exactly a year apart. A year ago it was wonderful. Last week, I noticed things had slipped. The furniture in my room (242) was substantially chipped. Caulk was missing above the a/c vent. One of the sinks was cracked. The sliding patio door was missing some hardware. The hallway had many chips in the paint. Worst of all is the new attitude. When we reported that all vending machines seemed to be out of order, the front desk personnel simply shrugged and offered us a refund. They should have offered free bottled water, since there was none coming out of the machines. Dirty Pool towels were left around the pool all night. Dirty room service trays were left in the hallway for more than 24 hours. Even after I called the desk to complain, they were still there 8 hours later. There were fingerprints all over the elevator button panel, the glass door leading into the restaurant, etc. Scraps of litter and paper remained in the hallways and elevator for more than 12 hours. When we mentioned these things to the desk personnel, they just shrugged and apologized, but nothing changed over the 4 days we were there. This hotel has a wonderful location but the new attitude seems to be: we are the only game in town so you'd better put up with whatever is wrong here. Some good things: the servers in the restaurant are polite and quick, and the maids who clean the bedrooms do a good job. They just need to hire one overall cleanliness person to watch for fingerprints, room service trays, pool towels and vending machines. The room maintenance issues seem to be being addressed slowly, because we did see a paint crew coming and going.
