Hilton Crystal City, Arlington

I could not understand the woman at the front desk because she talked to the ceiling in such a heavy accent that I was embarrassed to ask her after the third try to repeat herself. Trying to get help to find our way to see the sights was another wasted effort. We were directed to a wall with three brochures. Upon arrival, we were told that we needed to use our hotel card to get in and out of the parking. Our hotel card never worked in opening the parking gate. After explaining this to the front desk, it took FOUR card changes over 5 days before we were finally told that our hotel card would not get us in and out of the parking because we needed an additional card to do that. The cleaning staff was very nice as was the parking attendants. The hotel itself was downright mediocre.

I was really impressed with the overall cleanliness of the hotel, the front desk service and the shuttle services to and from the airport to the hotel. Beds were very comfortable, and the city itself was nice with restaurants and shopping nearby.

I was very disappointed in my recent stay at your faciolity. It is no longer a luxury hotel. I have been a guest at this hotel for several years and this is the first time that I have ever seen a mouse or large dirty spots in the hallway. The smell of smoke was also very heavy on the 6th floor and you can smell it as soon as the elevator door opens. I will not stay there again.

I had reserved a non smoking room with 2 beds. The only room available was smoking with 1 bed. Also, they didn't have anyone who could help with directions or 'what to do' they had a couple of maps, but when I asked "how to get to the subway?" I didn't get much help at all.

We had difficulty understanding the girl at the reservation desk. I had read previous reviews of this hotel so I wanted to be sure that we were assigned to a renovated room. When I asked her if the room was renovated she responded "no" as though it were a bad thing. Either she was new and didn't know that the hotel had undergone recent renovations, or she had no clue what renovated meant. The room was renovated and quite nice; however, you could hear anyone talking in the hallway and every door banging when someone went in or out. The location was very convenient to the Metro to get into DC, and there were plenty of restaurants within walking distance of the hotel.

This hotel boasts a recent multi-million dollar renovation, but I didn't see any sign of it. The doors and walls are paper thin, and the bathroom looks like a monument to the 1970's. Because the walls were so thin, I could hear every word of the next-door guests' conversation and TV programming. Also, the $20 breakfast is really not worth the price. When it was time for me to go to the airport, the van and its driver were nowhere to be found. I waited 30 minutes for him to show up. If you stay, be prepared to pay $15/night for internet access.

We stayed here back in December for about 4days. On the 1st the people in the room next 2 us had a fight, stormed out, checked out (according 2 front desk staff) and left the T.V. blaring loud!! When we were heading out to see D.C. the next morning we asked the manager to please have the maids turn the T.V. off becuase it was terribly loud all night and throughly annoyed my husband. She said she would but when we returned around 9pm the TV was still on (although the maids were supposed 2 have cleaned it and no one was checked in it) and it wasn't until I went back downstairs and complained that it was taken care of. Room service was slow and not worth the price.