L Enfant Plaza Hotel DC, Washington

We have stayed at this hotel every year for 15 years with the exception of the last three years (2008 was last visit). We were so disappointed this trip: front desk staff was rude and disorganized, rooms are dirty and need updating, carpet stained, TV only accessed a few stations, noisy, mattresses old and broken down so uncomfortable. Breakfast buffet used to be a wonderful experience. No more...food was cold, poorly prepared and too expensive. Hotel staff used to smile and be friendly...no smiles and helpfulness now. Will never stay again.!

I loved it....we were there from 1/31-2/4 and had a great time. The room was really nice and the view was GREAT !!!!.... The restaurants were alittle pricey but it was a vacation and time to splurge. We did find a mcdonalds under the hotel and used it a few times. The location is fantastic. We walked everywhere and enjoyed it !!!!!! The Staff was very nice and helpful. Only complaint is the sirens outside ....but hey.....I can deal with that !!!! Had a great time !!!!!! I WILL BE BACK !!!!

The Lobby is quite nice but the room was not clean, wall paper was peeling from the wall and the Internet service was absolutely terrible! I think this may be the first time I have stayed at a $240 a night hotel that had a .25mb download! so much for watching internet tv... which by the way you need to do because they only offer a few basic channels. I called the lobby to talk to someone about the wifi, was told I would get a call back in two minutes, 45 minutes later, no call... called the lobby manager back, again was told someone would call. Still nothing. Horrible customer service, avoid this place if you can...

We stayed on the 15th floor with a view of the Washington Monument. It was great! The room was clean and the bed very comfortable. You can not beat the location. We walked our legs off. I highly recommend this place.

ROOM WAS CLEAN, HOUSEKEEPING STAFF EXCELLENT. MOTEL NEEDS SIGNS ON STREET LEVELS FOR LOCATION. A LITTLE HARD TO FIND AROUND ALL THOSE BUILDINGS. LOCATION IS AWESOME WITH THE METRO UNDERNEATH. BUY A 1 WEEK UNLIMITED PASS FOR 40.00 AND EXPLORE AWAY. FOOD WAS OVERPRICED BUT ALL HOTELS ARE THE SAME IN DC. THERE IS A MALL THAT IS UNDERNEATH HOTEL THAT IS OPEN MONDAY - FRIDAY THAT HAS AFFORDABLE FOOD. YOU DO HEAR THE PLANES FROM REGAN AND PRESIDENTIAL STAFF HELICOPTERS, BUT IF YOU LEAVE YOUR AIR CONDITIONING RUNNING IT TONES THEM OUT. ONLY COMPLAINT IS THE BED WAS NOT COMFORTABLE BUT I WOULD DEFINATELY STAY THERE AGAIN.

I have stayed at this hotel before but unless I have a compelling business reason, I won't agaiin. I booked a club floor room for the extra money (website said there was a club when I booked) - but there was no club. I was on hold for over a half hour in the lobby tyring to get help because I couldn't connect to the internet, all the while being told it was a problem with my PC. While on hold however, I overheard the concierge take 3 other calls with similar problems. The minibar in my room was empty and not even turned on, although I asked twice for it to be stocked it remained empty for my 3 day stay. The restaurants are mediocre at best with quite a limited menue. The Starbucks is only open in the morning and the lobby lounge was closed for remodeling. Nobody seems to be particularly concerned about correcting any issues except for the poor IT guy who helped me workthrough my internet issue and a sweet lady at reception who called the IT guy. The concierge on the otherhand told me there was no network problem and treated me like an idiot. I travel extensively all over the world with my computer and have always been able to figure out how to connect! I did not appreciate his curt response.

At first appearance, the hotel was great. The lobby was nice, the room was clean, and the bed was great...and that is the end of the "good". Our room shook like and earthquake, the housekeepers never re-stocked the bathroom. We used a few of the coffee/tea condiment packs and they simply left them...even though we used the sugar and stirrers. We asked and never got a "Do not disturb" sign. The room service was severely over priced. A burger was $15...with a 16% increase due to room service fee as well as an included tip. The t.v. had exactly 10 channels (four of which were news). The HBO they "offered" was the lowest-rent possible and showed the same movies over and over again. The bar: awful. A shot of domestic whiskey with a little cola was $11.30. A domestic bottled beer was $5 and an import was $7. There weren't any drink menus and the "bartender" didn't know how to make any drinks beyond a Jack-and-Coke. The dining experience was laughable. A bowl of oatmeal? $9.00...and I had to serve myself. A cup of coffee? $3.00. The location of this hotel is about three feet from no where. That is why they can charge the prices for their food and drinks. Everything is miles away...and if you ask for a cab; pray you get the right person at the desk. I asked for a cab and they told me to call "DC" cab myself. On the positive, the doorman went and called for me and let me know when one arrived. The hotel is fairly located to the Smithsonian museums, but not really worth the hassle when looking for a dining experience that could exceed $50 for simple food. We had to order in on the first night and for one entree, one appetizer, and a soda ran nearly $60 while we had a three course meal at a nice restaurant was just $15 more. You can't afford to stay at this place if you have kids.

This place is a dump. Old wallpaper, holes in floor and furniture, stained carpets and rude staff. The location is great and I guess that's why the hotel can get away with charging $200/night for a dump. There are other nicer hotels near metro stops that can get you to sightseeing easily and you will enjoy your stay.

I don't know why some people are reviewing this hotel and saying it was "clean and "excellent"?! Their standards must be low and they may be used to living in filth. Upon arrival, we had to change rooms almost immediately. I found hairs in the bed and orange spots on the bedding. Even when our room was changed, I still felt icky being in it. There was dirt and dust everywhere. Stains and grime. If you were to look up while taking a shower, you'll see a vent with pounds of dust balls coming out of it. This whole hotel needs to be cleaned and updated. I wasn't impressed with the bedding- it seemed like they were using duvets without covers on them. Almost everything in the room grossed me out. We didn't even have a clock in our room, and our cell phones also didn't work inside our rooms. I also want to comment on the stench of room service carts that needed to be taken away in the hallways. There were many accounts of eaten up food remains just lazing on food carts for what seemed hours. Quite gross. The only upside was the location to the Metro. BUT: the good thing about the metro is that there are other locations around DC- it's the metro! Please pick another hotel!

The location was good near the metro and monuments. The Pool did not open untill the 10:00 AM the same time the local museams open. Parking was $25 a day. They did have a computer in the lobby but it was $6 to connect and $0.35 per minute. No morning paper and no breakfast for $200 a night with no veiw? Stay at the end of a metro line and just take the train into the city to see the sights. Will not make the mistake of paying for this place again. All it was for us was pay, pay, pay, pay not alot of fun unless the company is picking up the tab.