not recommend at all, terrible manager's decision
By A Yahoo! Contributor, 4/2/11
I don't recommend this hotel at all.
I stayed at this hotel with My family on vacation trip.
I had a trouble! I think the manager's head is filled with $20 bill. - As a result, my family(2 kids and wife) and I had to stay at lobby(6ft x 10ft, 2 chairs and small bench only) 90min at night when I came back from one-day walk. On the 2nd day, 8:00PM, when I came back to the hotel, the door lock was broken so couldn't opened. I requested Manager to have another room for us until he fix the door. My family were tired out so wanted to lay down to take a rest. However, the manager refused my request and had us wait at lobby. - Actually the manager was not at hotel, I talked to him on the phone.- He called a guy to fix the lock but the guy would take 45 min to arrive, and stil not sure when he can complete or if he can fix. The guy came in at 9:35PM, he opened the door at 9:45PM. He tried to fix it until 10:45PM but couldn't fix it. From 8:00PM-10:45PM, My family were patient. Next day, the hotel changed my room,,,, !?
The manager discounted only $20! - not received yet. I think this is terrible decision. I verified those decisions were made by the manager. - He said.
I didn't want money, I wanted to take a rest, my family too. I don't think there is "customer service" on the manager. I never heard "Sorry for our inconvenience" from the manager. While I was staying at lobby, several customer came to reception and said they had problem on door lock. Would better to go others if you expect "taking a rest or be relax" for a hotel. In case of accident, the manager makes customer unconfortable to save some $$. There may be too much risk.