Heritage Marina Hotel, San Francisco

2550 Van Ness Ave, San Francisco, CA 94109
 
 
 
 
 
Average User Rating (46)
$103 avg. price
 
 
 
 
 
 
Hotel Class
Hotel Description:
This sleek, green-trimmed motel blends in with the apartment buildings that surround. Located on the border of Russian Hill and Pacific Heights, it is just steps away from Union Street's hip and chic shops as well... More »
This sleek, green-trimmed motel blends in with the apartment buildings that surround. Located on the border of Russian Hill and Pacific Heights, it is just steps away from Union Street's hip and chic shops as well as a wonderful selection of restaurants that will suit every palate and every price range; from the haute cuisine Vietnamese-style of The Golden Turtle to the Bohemian funkiness of Notes from the Underground Cafe. There is easy access via public transit to Fisherman's Wharf, North Beach, Chinatown and the Financial District. The motel features excellent service from an attentive and friendly staff plus such amenities as a heated pool, perfect for a dip on the usually chilly San Francisco days. The rooms are comfortable and though the decor is fairly nondescript, they are well maintained and there are huge windows, some with dynamite views of The City.
Amenities: Newspaper (Free), Refrigerator, Telephone, Television (Cable/Satellite), Non-Smoking Rooms, Television, Daily Maid Service, In Room Broadband Internet Access, Coffee Maker, Kitchen/Kitchenette... More »
Amenities: Newspaper (Free), Refrigerator, Telephone, Television (Cable/Satellite), Non-Smoking Rooms, Television, Daily Maid Service, In Room Broadband Internet Access, Coffee Maker, Kitchen/Kitchenette, Balcony/Terrace
Hotel Details:
  • 132 Rooms / 5 Floors
  • Built in 1972
  • Electronic Key
  • Laundry/ Dry Cleaning Service
  • Sprinkler in Rooms
  • Smoke Alarm in Rooms
  • Common/Public Areas Accessible to Wheelchairs
  • A-V Equipment Rental
  • Parking Area Well Lit
  • Fax (For Guests)
  • Complementary Coffee
  • Common Area Wireless Access
  • Restaurant in Hotel
  • Pool (Outdoor)
 
Hide full description «Property information by Wcities, Inc 
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Yahoo! User Reviews

 
 
 
 
 
48 reviews for Heritage Marina Hotel, San Francisco
Rated #1 Dirtiest hotel in US by poll
By Tyler W., 01/30/10
http://www.tripadvisor.com/DirtyHotels Had a miserable time here- came in and found blood stains on the bed- when I went to complain at front desk he asked me why I had put it there- knowing full well I had only checked in 10 min earlier. He refused to give me another room- and made ME change my own sheets!! Bathroom was disgusting!! Maid stole my cellphone- AND the icing on the cake- i wasn't able to work later that week due to the Scabies infestation. NEVER EVER stay here!!
 
 
 
 
 
A DUMP
By A Yahoo! Contributor, 10/30/09
TERRIBLE DIRTY SMELLY NO AIR CONDITION NO WINDOWS
 
 
 
 
 
Bed Bugs!!
By A Yahoo! Contributor, 10/23/09
Stayed here thinking it was a good price for a few nights, but the bed bug bites was the real price to pay! The staff did change the sheets however the problem lyes (literally) in the mattresses. They did offer us another room, but decided to get out of there!! Would not recommend this hotel as a place to stay
 
 
 
 
 
HORRIBLE
By Carla, 09/27/09
OMG-----we traveled here, hoping for the best. You know its bad when your 8 and 10 year old are SCARED to stay there. Fortunately, we were able to find a nicer hotel, closer to the Wharf for a few dollars more. This hotel needs to be demolished. Horrible, horrible, horrible.
 
 
 
 
 
DISGUSTING!!!!!!!!!!
By A Yahoo! Contributor, 09/02/09
My girlfriend and I were on a tight budget so we booked this hotel weeks in advance to our arrival. We called the night before to make sure that the hotel had received our reservation. They had no clue. After supposedly clearing things up, we showed up for check in that thursday afternoon and the man in the front lobby was clueless. Not only did they lose our reservation, but they booked us a room with a shower that didn't dran, a bathroom light that didn't work, the room had a foul odor, and the bed had a TICK in it!!!!!!!!! We couldn't find another hotel within our price range so this hotel offered us a "better" room with a "view". After the first night, I woke up with bite marks on my hand. Over the next 2-3 days the bites and rashes had spread throughout my entire body. After returning home I went to see my regular doctor here in town and she had told me that these marks were due to BED BUGS!!! I can't even begin to explain how disgusted I am! Please do not stay here!!!!! It isn't worth saving a buck. This hotel is the most disgusting, dirty, and unorganized establishment in all of San Francisco. AVOID AVOID AVOID!!!!
 
 
 
 
 
IT WAS OK
By A Yahoo! Contributor, 09/01/09
before coming to the place I already prepared myself for the worst, since I booked for a no refund reservation I don't have a choice. I was even planning to bring some bed bug spray and other disinfectant because my daughter has a very sensitive skin. But when we got there, it wasn't that bad. We didn't experienced the bedbug problem that everybody else was saying-thank GOD. But I was having problem accepting that there's NO AC in the room, just a ceiling fan, it was very uncomfortable. I was happy that we survived the 2 day stay in this hotel.
 
 
 
 
 
Do not stay here!!!
By maria, 08/16/09
My boyfriend, his parents and I decided to have a weekend in SF. His parents wanted to treat us to the weekend, so they booked the hotel, and we set off on our beautiful drive up the coast. We arrived at about 11pm - tired from the drive, and looking forward to crawling into a comfy hotel bed. We were told that there was guaranteed parking for all hotel guests, and of course, when we arrived, there was none - hmm. We waited in the car, while my bf's parents checked in. An hour later we were headed to our room. As we walked to our room, I actually said out loud "this place looks like it rents by the hour!" It was super sketchy, with weird people hanging around watching us. We get to our room, and the key doesn't work. Amazing. Out of the shadows, a man in normal clothes says "your key doesn't work? I will go get someone.." A sweaty man comes running up to us and opens our door. Immediately, the smell of smoke and urine hits us in the face. The lights go on, and the room looks like one from a movie - one where you die in the middle of the night. We go in, and decide that the smell is bad enough that we want to change rooms. The sweaty (but nice) man takes me and my bf's mom down to another room around the back, which felt really sketchy. He opens the door, and quickly slams it shut, nervously saying "this one isn't ready for you. We will have to move you tomorrow." As soon as he left, I said "there is probably a dead prostitute on the bed.." I was only half joking. We return to our room, and just decide to deal for the night. I went into the gross bathroom, and lifted up the toilet seat, only to find poop in it. Lovely. We all quickly got changed, ripped the nasty bedspread off the bed, and got in. A few minutes into it, I look over, and notice what seemed like an ant crawling on my bf's dad's pillow near his head. I say something about it, and he pops up to look, and kill it. Almost immediately, there were bugs everywhere. Bedbugs. BEDBUGS!! I took pics and video, it was so bad. There was also blood on the sheets. We all jump up, and decide that something needs to be done immediately, since we are here for 3 nights at a non-refundable rate. I try to get on the "complimentary" internet to find another hotel, but surprise, it doesn't work! It is now after 1am. My bf's dad goes down to handle everything, and I get on my cell to get us a new hotel. Every single hotel is booked up solid for the whole weekend, and we were not getting out of this. Dad tells us that they are upgrading us to a suite, but it only has one king bed, and a single pullout couch bed. He also mentions that it didn't seem like they were surprised to hear our complaints at the desk. Whatever, as long as its clean. The key doesn't work again, so this time, they give us the master key. THE MASTER KEY! We could get into any room with it. Scary. We check the entire room, no bugs, and a new matress. The pullout couch is a joke, and is completely caved in. Three slept in the bed, and I slept on the small L-shaped couch, with a sheet over it so that I had no direct contact with the fabric of the couch. The next morning, we switched again to the 2nd floor to the nicest room yet, which isn't saying much. We remain in this room the rest of the time, but spend as little time in the room as possible, and keep our valuables on us (in case others have the master key also!) I would comment on the breakfast, but I would never even step foot in that room, let alone eat the food they offer. As we checked out, and walked to our car, this happened...there were 2 cop cars parked right behind our car - one was a regular cop car, and the other was an undercover car. The 2 undercover cops were walking two young guys with handcuffs on, out of our lovely hotel. They put them in the cop car, and the undercovers went back in. As they did, I said to them "this is the gnarliest hotel I have ever been in", and they said "that's why we're here..." Par for the course. Do not stay here.
 
 
 
 
 
1 of 2 Yahoo! Users found this review helpful
Worst place ever
By Stars., 08/08/09
The keys 2 the rooms Dont work. The whole thing was gay.
 
 
 
 
 
1 of 3 Yahoo! Users found this review helpful
These pics of this hotel are misleading
By ThumbsUp, 07/06/09
We had the "corner bay window suite"--it was just a regular room with two beds, very small bathroom sink, a leaking shower head and no other chair or sitting area besides the beds. The view was from the rear of the building beyond the roof with ducts from the floor below sticking up; not a "suite" at all like others hotels. The carpet throughout the property including elevator, halls and bedroom was disgustingly dirty and faded. Heater/AC, remote control not working, fan in bathroom hanging down. I would have given it 1 star if it wasnt for their free parking, good location and cheap prices. However, you do get what you pay for..
 
 
 
 
 
The bites still itch.
By A Yahoo! Contributor, 02/01/09
So we got there, looked decent from outside. Then a merry-go-round of changing rooms started, all this happened in one night! The first room: could not close the door, looked like somebody had tried to break in, we asked for a new room. Second room was invaded by bed bugs(!) that bit you and the window could not be closed because one part was missing. Third room: the door could be closed but not locked and it looked like someone was living there, in fact the light was on and in the bed the cover was unfolded. Fourth room: was not the size we asked for but it was in the middle of the night and we had just driven from LA and were tired, we asked for an extra bed, it arrived 3 hours later. So, we changed hotel... The bug bites still itch, no joke.
 
 
 
 
 
2 of 2 Yahoo! Users found this review helpful
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