Sheraton San Diego Hotel and Marina, San Diego

For $196 a night I expected more. The ugly: $22 to self park in a dirt lot $15 buffalo nuggets at the bar that made Mc'Ds look good 2 inch gap under the joining room door which allowed noise and smoke to enter our room No refrigerator in the room Wi-Fi is not free in the room Noise from airport Pool closed at 5pm on Sat night $7 domestic beer Staff was indifferent Save yourself the trouble and $ and book somewhere else.

Had the worst experience at Quinn’s restaurant in the Sharaton in San Diego Harbor last night. I asked the waitress if she could please have a table bussed so that my family could sit down. She said it would be several minutes and if I wanted to wait I could but did not know when it would be done. Since it was my first time in the restaurant and first time in the hotel I asked how I go about to reserve the table (put my name in the front, with her, etc.) and she said to stand by the table until she had the time to clear it off. The table by the way was a complete mess, not so much with the dishes from the previous guest, but with her towels, serving tray, and cleaner. She bussed the table and my family and I sat down. After we sat down a booth became available and my wife asked if I could get it for us since our 2 year old would be easier if he was between the two of us inside a booth. The waitress quickly came over to me and told me that table was reserved for another guest that had been waiting. As I was confused because she had told me that for me and my family to get a table we would have to stand by it, I asked her why she would hold another table for a guest and make me stand by a table. The other guest came to the table that had been told by the waitress that she would hold it and created a very uncomfortable situation for them and I. I went back to my table to let my wife know the bad news and when the waitress went by, I asked for clarification from the waitress. She said that they had been waiting for the table and I said I understood but why did she make me stand by a table while she took their name, she looked at me, looked at my kids, rolled her eyes, flipped her hair, and walked away. I never received clarification, an apology, or even acknowledgment, and she had someone else wait on us in her station area so she would not have to deal with us. It makes me wonder why a young family would receive different treatment as my money, tips, opinions, and access to the internet to voice it are just as good as anyone else’s. It took over an hour to get our food while people who came in after us were getting fed. When asked turned out that they were holding the kids food until my ribs were done, Honestly, with two small children starting to loose it from lack of food common sense says bring it out. The food was overpriced and the kids pizza was cold. The hotel charged us for items out of the mini bar fridge automatically because the left over pizza we put in the fridge blocked the sensor for an item. The line to check out was over an hour to clear up the bill. The view was great and if you did not have kids could be a very romantic place to stay, DO NOT STAY HERE WITH KIDS. THEY TREAT YOU AS IF YOU HAVE A DISEASE!

This place was best hotel I ever went to it was gorgeous the service people are super friendly and the views are to die for.i cant wait to go back it made me a memory for life you'll love it.

My wife and I stayed there a couple weeks ago a couple nights, before boarding our cruise ship. The location is great, with our Bay view room we could watch sailboats going by, see the miltary base across the water, and City skyline at night was beautiful. Lots of good pictures. The staff were all friendly and helpful. I forgot a bag on the (free) shuttle from the airport, the lobby called the driver, and he brought it right back. Nice. I have no complaints about the room, other than they were having problems with the direct TV system to watch movies. They sent maintenance up, he fixed it, and then comp'd the movie. Nice. The restaurants were fine - we had breakfast in the Bay tower and ate twice at the marina tower, where they have a nice sports bar to watch the games. We also got massages at the health club, and this was a highlight of the whole stay - GREAT massage, way better than aboard the cruise, and less expensive to boot. We would definately return here.

I was expecting more .I asked expdeia for high floor if its posible when i get to sheraton they charge me extra , parking ,zero,dirty, dusty. dont belive me go and see. I park 3 days in the dusty aria. its very hard for me to go ther agin. nothing especial. by the way,be very carfull about what you ask from expedia and for your safty call the hotell and conferm your request. me and my frinds we had this isue when we got to sheraton and to corect this isue we spend 45 minute on the phone with expdia.

Location was good and convenience and that's all I can say about this hotel. We stay at the bay tower for 4 nights. The room layout was fine, carpet was somewhat yucky so we have to ware our flip-flop in our room. What bother us most was the toilets flushing, we hear our neighbors flush and that just ruin the moments.

Never again. Dirty shower curtain, yellow bath floor, floors smelled moldy, dirty doors and walls....Motel 6 kind of thing! Charge $22.50 a night to self park! Not worth $$$$ paid. STAY AWAY from this Sheraton. We reserved room two months in advance. Was issued room with view of parking lot (!!!). Returned to reception asked for harbor view like my reservation stated, was given pool view but had to pay $40 additional. Blanca at reception was trained well by saying, "we are sold out" or "you asked for the traditional room." (!!!) Also was charged erroneously for misc. items on my check-out invoice. Funny thing too, I was asked at check out how my stay was, I said I was disapointed and it seemed to just roll down the receptionist back, like nothing. No apology, no comp, nothing!!! Again beware, stay away from this place its AWFUL!!

The room was clean and it was a nice hotel. However, I would never stay here again. I usually don't have solid travel plans so this is not the place for me. BEWARE....I had reservations for a week. On Wednesday I gave them three days notice that I would be checking out one day early. They tried charging me over $100 to leave early three times. I've NEVER been charged to check out early if you give more than 24 hours notice. They claim it was on my reservation which I've since checked. It was not. If you talk to anyone from the hotel staff about any problem, make sure you get a name. They will deny you talked to anyone just to give you that extra bit of hassle. In addition, I was there with a group of four. Three of us had charges on our bills in error. That means you have a 75% chance of being overcharged. The management never apologized. For shelling out this much money for a hotel room, there are plenty of other choices in San Diego. Sheraton will be my last.

excellent location within a $10 cab ride of many attractions! [zoo, old town, gaslamp, sea village ,uss midway]..excellent mild weather every day.tremendous variety of restaurants, shopping options , historic sites, art galleries. hotel staff from hskg to front desk were extremely friendly and informative!! Outstanding pool facilities and fitness center. spectacular views of the marina, city skyline, and bay! we thoroughly enjoyed our 6 nite stay and would recommend it to anyone interested in experiencing the ambiance of san diego!!

i do not normaly write comment. BUT ....after being woken up 5 times last night with false fire alarm I had enough. We have paid some extra for CLUB room. GOOD decision. At least you are at the top of the building. And your room is not dirty. BUT air condition unit was broken , not repaired the same day.... portable heater!!!! brought to the room...... . and PLEASE WAIT FOR TOMORROW ( we have february). A bit dissapointed with the bathroom nising the hoook on the door and instead having 3 big holes in the door :-) One would almost smile if it was Greek 3 star B+B... and not 4 star san diego Sheraton. there is more. But simply... not coming back. Thank you