The Grafton On Sunset, West Hollywood

The hotel looks a lot nicer in the picture than it does in the middle of the day, that's for sure. If we weren't going to the House of Blues we probably would have stayed elsewhere. The rooms appear to be clean but the bed my friend slept in had bedbugs and she woke up with tiny, rash-like bites all over her chest and arms. That alone made it not worth the price. It certainly is convenient if you are going to a show at the House of Blues but that's about it.

The staff were so nice with us. They helped us with everything we needed. I loved the room. Modern and complete. Big tv, dvd combo, cd, radio... Big comfortable beds. I loved the soaps and the green frog too on the bathroom!!!!

It's 12:30am and the music is blasting. I'm in room 316 near the restaurant/lobby. I called down and they won't turn down the volume. The guy at the front desk sent me some earplugs and told me the music is part of the "hotel experience". Well, if the "experience" is about bad service and keeping guests up all night, mission accomplished. There are many better hotels in LA.

The staff on hand was very courteous and is there to assist their guest. I wish I could say the same for their Management. We arrived at the hotel at 10am not expecting a room but to let them know we were here, pay and drop off our luggage. We returned at 1:00pm and their manager Carlos said he needed to restart his computer and he would be right with us. Half hour goes by and we can see they are having computer and telephone problems. Then we watched a guest check in and receive a room. An employee asked Carlos if he was going to explain to us why the guest was accommodated but he ignored her. Hour goes by and the same employee tries to accommodate us by calling housekeeping to find an available room. Carlos stops her from assisting us. Finally, after an hour and a half he informs us a room will not be available till 3pm. I remind him we have a formal event and need to leave at that time. He was soooo (notice I’m being sarcastic) kind to offer us the gym to prepare for our event. He never apologized or tried to assist the problem; instead he talked down to the staff and reprimanded them for trying to make the situation right. I can’t believe not one room was available, on a Saturday, when check out time is 11am. During this time someone is behind us, listening to our conversation and tells him they cannot wait till 3pm for a room and leaves. Once we received a room we patiently waited an hour for the wrong luggage. It got worse from there the toilet and AC system was broken. And to top it off the General Manager walked us aside and tells us he is not happy with us because he lost a reservation because of us. We reminded him that “we” didn’t do anything and the person who lost the reservation was himself. The management staff is incompetent. They state they are there to exceed guest expectations. They didn’t come close to even meeting them. The next morning we checked out and the kind girl helping us informed us she put in her two weeks notice. She said she didn’t want to work for someone that treated their employees and guest the way they did that day. So they lost an employee, a reservation, my business and I hope yours! DO NOT STAY HERE!

The Grafton on Sunset offered a great break for three stressed-out Midwesterners. The outdoor pool was crystal clear and we spent many hours relaxing in the sunshine on lounges while drinking the complimentary, freshly-brewed iced tea. The location of the hotel is spectacular: West Hollywood is known for it's hip, rocker vibe including clubs such as Johnny Depp's Viper Room; music stores (the indie Amoeba is a standout that showcases live performances); music stores by the dozen; eclectic boutiques; and excellent dining. If West Hollywood is a bit too quirky for you, a quick cab ride will speed you to the chi-chi Beverly Hills. If you want to see the beaches, a longer cab ride will transport you to the Santa Monica Pier. After basking in the sun or shopping until you drop, you will want to relax, and the Grafton offers the most comfortable beds that these weary travelers have ever slept in. Also, the bathtubs are nice and long, which works out well for this leggy six-footer. There are organic bath products (you'll want to take the bar of oatmeal soap home) to pamper your sunburt skin with, and fluffy bathrobes to cuddle up in. If you don't feel like leaving the room, you can entertain yourself with the in-room Nintendo games, and order yourself a first-class meal (or a midnight snack) from the Boa Steakhouse. The Grafton staff is friendly and helpful and make it their mission to ensure that guests have a wonderful time while in California. A shuttle car will transport you, free-of-charge, to anywhere within a two-mile radius, and, like everywhere in Los Angeles, a valet service is offered. If you're looking for an exceptional hotel where you just might share your elevator and pool space with famous musicians (this traveler did!), check out and check in to the Grafton on Sunset.

Too expensive for what it is. The only reason we stayed was because it was so convenient for going to the House of Blues (up the street.) The room wasn't big enough to merit the price. The bathroom wasn't well ventilated, the beds were average and the staff was just average.