Hyatt Regency Suites Palm Springs, Palm Springs

I cannot overstate the quality of service that we received. Every single member of the hotel staff that I encountered in my 24 hours was genuinely friendly, happy and went out of their way to ensure I was happy. This was extraordinary. Pros: The hotel was renovated in 2009. The cleanliness and maintenance was top notch. The decor is vast, open and modern, with dark earth tones. The rooms are all suites with a balcony, very large and well appointed with 2 TVs, a safe, fridge and private sofa bed. The pool area is clean and well-staffed with plenty of clean towels provided. Good food and beverage will be brought with the wave of a hand, or just walk up to one of the two bars. The rental cabanas are attractive and clean. The pool is small, but adequate. The location is the best you'll find on Palm Canyon. A plethora of dining and shopping is literally steps form the hotel door. The breakfast buffet was very good quality with above average selection. Once again, the service was impeccable. Cons: No Spa. However, poolside and in-room massage is available. Notes: Coffee, tea, bottled water and Internet are "included in the Resort Fee". There is a charge for parking. Complementary Hors d'œuvres are served in the main bar nightly. We stayed one night on July 4th weekend, the hotel was assigned by a bid-your-own-price website. I usually only write a hotel review when there some problem that I feel others should know about. However, every once in a while a hotel experience is so extraordinary that I must share. IMPORTANT: Negative reviews prior to the December 2009 RENOVATION may be outdated. Give it a try, you won't be disappointed.

I had called to make reservations at the Hyatt for a weekend to swim and relax. I asked the girl who made my reservations about the pool and jacuzzi. She told me there pool area is beautiful. I figured since its Hyatt Suites, it would be a really nice and upscale hotel. We arrived and found out the pool and the hotel were being renovated. I was really offended because i had specifically asked when making reservations and all of a sudden we arrive and theres no pool!! She told me that Hyatt guests could use the pool at the Hilton which was not convenient for my family at all. They told me we would have complimentary breakfast to make up for the renovations. The next morning, my family showed up to their cafe and the waiter told us that the coffee and orange juice are the only things included in the complimentary breakfast and we would be charged for any food we ordered. Everything about our weekend at the Hyatt was misleading. As if that weren't enough, we found out that we would have to pay $14 a night to park at the hotel parking lot. We ended up spending way too much money on a hotel room with dirty floors, dirty walls, and horrible customer service. We wont ever go there again, not even after they fully renovate it. Biggest disappointment!

Hotel is currently renovating so they gave me a great deal. $75 for the room with choice of internet, free breakfast or 2,000 Gold Passport points. I went with the breakfast which was fine for continental. The room was big but very old. However the rate was great so that made up for it. The noise was loud around noon but at night it was quiet, no construction at night. I got to look at the new rooms during my stay and all I can say is that I doubt I'll ever find $75 for this place again. Every room is being renovated and they are all suites, so I expect it to be about $200 - $250 after it's done. Good stay!

I am shocked that a Hyatt would have their name on a dump such as this! The place looks like it has not been updated since 1975 and I am not being funny! When we checked in we walked into our room and quickly noticed that our bathroom had not been cleaned. When I asked for a new room, they kept reiterating that I didn't like the room, I kept correcting them stating all I want is a clean room. If you get a balcony, the view is nice, but the chairs are rusted and filthy. The towels in the room smelled like some strange chemical. The service at the outdoor restaurant/bar was terrible! The pool area is run down and again the chairs are all rusted. The carpet in the rooms were stained. Our friends had to move their room as well, their bed was hard as a rock and the noise from the street side of the hotel was so bad that they were unable to sleep. They did say that the hotel gave them ear plugs! Can you imagine!

I have to agree with some of the reviews. The bed was old & caved in the middle, found a roach in the bath tub, received bad service at the outside bar, the hotel is VERY outdated, the breakfast buffet is a Ripp off for what is provided(stay away it will cost you $17.50) Great location. W

Checking into this hotel was a nightmare and the desk clerk Mark needs to stay in the back somewhere, where he does not have to deal with ANY TYPE OF CUSTOMER SERVICE. He as rude not very pleasant to work with. The room was okay but not worth $345.00 a night for a room at Motel 6. This hotel needs an update right away.

Looks like it has not been updated in decades. The only thing I liked was the beautiful paintings that they were putting up behind the checkout desk. I guess that was a start.

Large clean suites with either a town or mountain view. It is to bad that the City of Palm Springs has let their town fall into such a state of disrepair and abandoned buildings. The hotel is convenient to the various attractions around the valley and the weekly, Thursday night craft and food fair is just in front of the hotel. The upscale shopping area adjacent to the hotel is closed and moved down the road to Palm Desert. Despite the areas shortcomings the Hyatt is remains a good place to travel from. Lynn...Nashville, TN

The location is great. Lobby is beautiful. Restuarant nice, staff OK. The room was horrible other than the size. The carpet was dirty, torn, ripped, and was a safety hazard as you could trip on it. The walls and furniture were shabby and dirty. Very very poor accomadations. Probably the worst hotel room we have ever stayed in. Would never recommend. Needs major upgrading in rooms. Very disappointing.

the service was not great. the in room coffee maker was dirty and full of coffee. there was a cricket in my room. same color as the carpet. the room had a smell. left over trash form other guests.pool area was noisy and dirty. resturant staff wasn't nice. a/c didn't work right. hot tub was dirty also.