Los Angeles Airport Marriott, Los Angeles

While my wife was staying at the hotel she became ill and unable to contact anyone. I spoke with a lady named Bertha and she went over and above to see that my wife was taken care of. She even called and spoke with her and had room service deliver needs to her room. Bertha was very, very helpful and her attention to my wife's dilema was very much appreciated.

We were going to an American board of certified colorists convention at the Marriott in LA. It seemed like a good idea to have rooms booked at the same hotel so we booked a room there.This is not the courtyard Marriott by the way. Just the Marriott. The day we arrived around 3 PM we were given a key to our room. When we got there and opened the door, there were suitcases inside and clearly someone occupying the room. We called the desk and they told us to stand in the hallway and someone would meet us there with a key to our new room. When the young man arrived after about 15 minutes, he didn’t know what room we were supposed to be moved to, so I called the desk. The desk wouldn’t tell me the room we were moved to so we had to put the young man on the phone. When we got to the new room it was half the size and not a door or window opened. It was level with the parking lot and our view with the drapes open were the headlights of the parked cars. I called the front desk to tell them about our displeasure and they assured us that ALL of the rooms were the same size at this hotel and they were fully booked and could not move us. Here is where it got weird. My co-worker went upstairs to get the rental car she had reserved. She had the confirmation paper in hand. The Hertz desk was closed. So she went to the hotel front desk to see if they had left a key for us. No key. Not even an “I’m sorry”. So off I go to the desk to help out my friend. In the mean time, around the corner from the desk, I saw some housekeepers who were finishing up a room. I walked up to them and asked if that room was almost ready and they told me that they hadn’t released it yet but were close to doing so. I got on the phone from inside that room and this time asked for the manager. The manager told me we could have the new room. So we moved once again. Now back at the desk, my friend was now trying to find a solution to the no car thing. The other person at the desk told her that they couldn’t help us and that if we wanted to go to another Hertz there was one down the road that might be open and we could walk. WALK!, in downtown LA where we have no idea where we are and are in an unfamiliar town and by the way, in not such a great neighborhood. Out of the question we said and we had to take a taxi. We told the taxi driver our story and he told us it’s not the first time he has heard a story like ours and that in his opinion, we should have never been asked to walk in that neighborhood. Just to let you all know, I do a lot of traveling and have never been treated so rudely by hotel staff. In fact not one of them said I’m sorry, or how can I make this better for you. Instead, we were told lies about the rooms, treated poorly and told to walk a couple of miles to find a rental car in downtown LA. Oh and I am forgetting the fact that we were given keys to someone else’s room and they didn’t have any idea we had come in. Yikes.... Just think it that had been your room and someone not as honest had come in by accident. I am a hairdresser and the convention was work related. I will surely make the people at the board of certified colorists are aware of our displeasure and how we were treated so poorly. I will forward a copy of this letter.

Los Angeles Airport Marriott Los Angeles, CA First class all the way. I loved the Hotel,It is first class. the reservations were perfect.The front desk clerk was very sweet and polite.we checked in 8-14-09 at 21:57 hours. I hated the way the Valet parking attendant in a very nice suit,Harassed my Ministry team. He would not allow any of the three vehicles with seven ladies to park in front of the Hotel lobby to unload their luggage.He made them move by yelling at them and intimidating them while I was registering the rooms at the front desk. Then after moving the cars 200 yards down the hill to the parking lot they had to drag their luggage up the hill to the front door. When one of them went and got luggage cart to finish bringing their luggage they were approached by an angry bell hop who wanted his cart back and scolded them for taking it.He never once offered to help them with their luggage. Maybe if money would have been involved better service would would been provided. I am proud of my team who took the rude treatment and still showed grace to the hotel staff.In all fairness to the Marriott Hotel chain I will not hold this against the corporation but I will never subject any one in my Ministry to the rudeness they experienced at the Los Angeles Airport Marriott. Michael Dean Celebrate Recovery Pastor

This was the first time I stayed at a Marriott, and I was very impressed. I was here with about 1200 other students for a high school student convention, and I would love to stay here again! The ballroom was so versatile; it can be used to house all 1200 students for orientation or a dance, or each "salon" can hold up to 250 students for each debate. The rooms were uber comfortable. Since there were four students to each room, we all had to share beds. However, the beds were so soft that I was able to sleep like a baby, even though my roommates were rather noisy. We also had a balcony that overlooked the pool. The shower was amazing because the diameter of the showerhead was big and I felt like I was being showered in rain. The lobby was absolutely beautiful with all its comfortable chairs and sofas. Latitude 33, one of three restaurants at the hotel, was delicious though expensive. One negative, however, was that the Starbucks there is actually owned by the Marriott and thus did not accept my gift card. Another negative is that I didn't get to stay there long enough. Thank you for a great stay!!

THIS IS A GREAT HOTEL TO STAY IN. WE STAYED IN AUGUST WITH OUR 2 KIDS. WE WERE ALL IN THE ONE ROOM BUT IT HAD A BALCONY SO THAT WAS A BIG BONUS. LAUNDRY FACILITIES MAKE LIFE EASIER. POOL AREA FABULOUS AND HOTEL STAFF NOT STRICT ON CLOSING TIMES OF POOL AND HOT TUB!WE WILL DEFINATELY BE STAYING HERE NEXT AUGUST

THIS HOTEL WAS GREAT, EVERYONE WAS VERY FRIENDLY, READY TO CONSTANTLY HELP ESPECIALLY W/AREAS OF INTEREST & DIRECTIONS, ROOM & PUBLIC AREAS BRIGHT & SHINY CLEAN ALL OF THE TIME , RESTAURANT ESPECIALLY GREAT W/BREAKFAST BUFFET, VERY ENJOYABLE