Quality Inn and Suites Date Palm, Cathedral City

Beware of the thief who works there! I stayed there on February 10 - 12, 2012 for the Tour de Palm Springs and had an expensive wrist watch stolen from my room while I was gone during the day. Management didn't seem to be very concerned and acted like it was no big deal. I have traveled all over the US and in many other countries for the last 30 years and have stayed in some pretty bad places, but I have NEVER had my personal things stolen. The room was okay and reasonably clean, but in definite need of maintenance and repair. The included breakfast was pretty disappointing. The room rate was pretty good, but not when I figure in what the watch was worth. I could have stayed in a reputable hotel for double the price and still come out a lot cheaper. If you stay there, take everything that is worth any value with you when you leave the room.

Checked into Room 310 Friday PM Used the bathroom & the toilet almost overflowed. Freezer was so frosted over with ice the door would not shut. It had to be over 100* inside the room when we checked in & being the a/c unit is in the living room and nothing in the bedroom we were up all night because of it. We own an A/C company so we took out the filter & cleaned it in the tub & it was filthy & had holes in it. The sink in the bathroom drips. Pool was so cloudy you could not see the bottom of it. In the a.m. we looked at the pool & couldn't even see the bottom it was so cloudy. I called & talked to Brian Wickland & asked if they were going to have a pool guy clean it & was told probably not & that he was just there yesterday. I asked if he had looked at the pool today & was again told well the pool guy was just here yesterday. I said I was very disappointed in our stay so far & he said "IF YOU DON'T LIKE IT YOU CAN LEAVE" never once did he ask what was wrong or how can I fix it for you. I asked if he was going to refund our $ for the extra two night we would be losing $ on & he said he could not make that decision only the GM could. I asked for the GM to call me he said she would be there in the a.m. we hung out in our room waiting for her to call (still waiting 4 days later) We checked the pool later & it had a sign on it that it was closed until 3 p.m. Went to get lunch I called the hotel & was told the manager would call me when he was off the phone over 2 hrs later still no call I went in to complain. I asked for the manager & Brian says he is the manager I said I see from you name tag that your Brian, you don't happen to be the one I spoke to this morning that was so rude to me on the phone are you? He said "probably" & walked out leaving Maria to try to help me. (very sweet & tried to be helpful) She tried getting the manager on the phone several times & left her message that it was kind of an emergency with no call back. I told her I was done & wanted my $ back & we would leave. She said she couldn't credit the night we stayed, but did the other 2 nights. So not only did we have a crappy room & crappy service our 3 day weekend was ruined because there were no other places with kitchens available anywhere around Palm Springs for the weekend & on top of that we had to pay for gas to do nothing. We will never, ever stay in one of your hotels again. Obviously your employees are lacking in training, if they talk to customers the way Brian did to me. If he were my employee he would be fired on the spot. I sent this to corporate & didn't hear anything back from them for 2 weeks sent it again & finally had someone call me & told me that they had offered me to stay for FREE for 2 night (lie) not that I would have taken them up on it the place is a dump. I took my complaint to AAA & they got them to give me back my $ for the night I did stay. That finally happened in July (3 months later) Quality Inn has horrible customer service.

I stayed out in the cathedral city area and decided to find a hotel and stay the night. I came across the Quality Inn and Suites and they accomodated my every need and they were so nice. The complimentary breakfast in the morning was a pleasant surprise, and it offered great options. The front desk and staff were so sweet, It was like being home. With Family like these, i will most definately be back!!!

I am a contestant in this years 2009 Tour De Palm Springs and I decided to book a reservation at the Quality Inn and Suites Hotel just moments away from Palm Springs. With the tour not for another few weeks and with my family down in Cathedral City, I decided to book a second reservation to visit with family and get a look at where I'd be staying after reading a few reviews which I found to be completely misleading. I checked in to the hotel and the staff was pleasant, the room was quiet and the property was really clean. I really enjoyed my stay, it was a comfortable place to be. I was also recommended to join a program called "Choice Privilages" and with every stay I earn points to a free night and other bonus features. I recommend it to everyone, it's absolutly free. I hope to stay there again really soon, who knows, I may even earn my points to a free stay by the time Tour De Palm Springs rolls around!!!

I absolutely adored the two bedroom suite we booked for the weekend! It was spacious and clean and the place was quiet. My kids loved the pool and I was able to relax in the Jacuzzi. The breakfast before checkout was especially nice before the long drive home.

Great staff - front desk people are fantastic - i will certainly stay here again. I had 4 rooms booked for a business meeting - everyone was pleased and we had stayed for a week. One small suggestion - please give fresh fruits versus canned fruits. Otherwise, the breakfast has great selection and open for a longer period of time.

We had a fine time here for a weekend. Because of the new owner (see below), most of the complaints about this place won't be valid in the future. But I'll first report what I found in April 2006. It is not a luxury place, but it was nice with decent amenities and we were very comfortable there. The prices here were more reasonable than the greatly inflated resort prices we found elsewhere (this could change with refurbishment). Because of prior bad reviews, I looked for bugs and dirtiness in the kitchenette area, but didn't find it, and the bathrooms were very clean also. However, carpets were very dark and I felt they were concealing lots of dirt. Also we had no problem being on the second floor (no third floor noise, I guess we lucked out with upstairs neighbors). Thanks to the comments about road noise, we knew to request rooms on the back side against the hills, and again that was fine. We found the rooms perfectly comfortable, but like so many places that call themselves "suites" they were just big rooms with well defined areas (I think they had singles and multi-rooms available too, so check). Our room had a sitting area with a loveseat (fold out bed) and tv, a kitchenette with small refrig, microwave, coffee maker, table & chairs, a bed area separated by a 4" high wall with another tv, a closet area and a bathroom. The pool was not giant, but was very little used so there was no crowding. The breakfast bar had make-it-yourself hot waffles as well as the usual contintental breakfast items, but I would have liked some protein for breakfast (e.g. the Prescott Comfort Suites has hard boiled eggs in their breakfast). The afternoon clerks were pretty sluggish about helping, very pleasantly doing what needed to be done but nothing more (e.g. the lobby coffee pot was empty, so rather than telling me they would make more, they told me I could make some myself in my room). There is nothing special in the immediate area, a Dennys, a Carl's Junior, a movie theater up the street, a big car dealership across the street, a trailer park and hills behind (hikable?). But this community is all spread out across Coachella valley so you're driving a lot anyway and it is centrally located for that. Because of the complaints about this place in prior reviews, I talked to the manager one morning. He told me that the place had been on the market for about 6 months, and that the prior owners had simply neglected it. The new owner (April 2006) already owns a few other hotels in other cities, and planned to put a lot of money into the place, completely redoing it, e.g. energy efficient windows, new air conditioning, new interiors, etc. If you consider booking here, you might want to check on the timetable for these improvements, or whether or not they have been done at all. My biggest complaint about spending time in the rooms is that you have to have the curtains closed all the way for privacy (else passerbys look in) so you don't get any natural light. Supposedly the new windows will let you see out but passerbys won't see in. I would be happy to stay here again.

We thought we were getting a true suite, which our room wasn't. It was more like a motel: one room with a 4-foot high divider separating the bed and living room. There was no kitchen, just a wobbly refrigerator with a microwave set on top of the refrigerator. When walking to our room, we noticed many ice buckets set up to catch the condensation from the air conditioners. The next morning they were still full and overlowing on to the walkways. There was white "caked-on" stuff on the carpeting. In the "bedroom," the TV cable wire was pulled from the wall, causing a hole. While in the bathroom, I saw many very small bugs crawling around the doorjam and bathtub. The TV reception was horrible. We complained to the front desk about the TV reception and bugs. I was told that every room was the same, and the wind had knocked out the cable, and it wouldn't be fixed until 2 days later. Tile floors were very sticky. (There were no other rooms available for us to move to.) But the worst thing was to come. When we wanted to shower and go to sleep, we found that the deadbolt would not work. It was stuck. My husband tried for a long time to get it to budge, but it did not. We called the front desk and was told someone would be up to check it. After 30 minutes, we called again. Much later, a "technician" finally came with WD-40 and tried for a long time to get it to work. All total, it took three hours for the tech to figure out that it would not work, except with vice grips. The tech had said that we were secure anyway, with the litle "swing hook" thing that is similar to a door "chain." I told her that anyone could kick in the door and the "swing hook" thing would open. She said, no, it won't, and pulled on the door (with that latch on), and the molding on the door frame actually pulled away from the wall! Obviously, anyone could easily kick open the door, as the "tech" did it effortlessy (and she was a petite girl). So, my husband and I placed a table and the sofabed against the door, so no one could come in. The next morning, we had another problem. After we had gone down for breakfast, we found that our hotel key card did not work. We could not get into our room. We went to the front desk, and a woman said she would get the master key. her master key did no work. She said she would call a technician, and someone would be up to us soon. After waiting a long time, a "technician" finally got the door open. We were told to prop the door open while we packed up and brought our belongings to our car. That meant that we had to take turns going to the car. I wrote to the hotel, and the Choice Hotel chain about our horrible stay. They replied via email, stating that we would be contacted within 7 to 10 days. Now it's one month later, and we still haven't heard any response from the hotel or the chain.

I realy like the continental breakfast, and the person looking after the room were very friendly and alwas smiling. I found the location a bit noisy from vehicle trafic and also cusromers stomping about. Internet access would be nice.