I will never come back here.
By A Yahoo! Contributor, 5/29/07
When I got there, it took them 45 mins to get me the room I reserved for! They just gave me the run around. I went to the first room and the spa was missing and I specifically reserved for a private spa. It looked like they just took the spa out! So I went back to the front desk to inform them about the missing spa and they then dear to ask what I asked for in a room! I couldn't believe that they had to nerves to ask that and I pointed to the reservation paper which I have printed out and pointed out the description! This time I was already furious. Then they tried to give me a downstairs upgrade with a fireplace, which I didn't care for. But they told me to check it out anyway, and I didn't like it because it was not as private as I thought it would be and on the reservations, I request for an upstairs room for privacy. I wasn't happy with that upgrade excuse that they try to give me. I went back and told them that I didn't care about the upgrade and that I just want what I had reserved for. So it took them another 10 mins. to find another room with a king size bed and a private spa located upstairs, which I specifically reserved for! They were trying to say a bunch of stuff like It is an upgrade or we'll give you a discount. I don't really care about all those excuses. The point is, I just want what I reserved for, and if you can't give it to me then why did you approve the reservation as if you had the room ready for me? If they had better communication with their housekeepers and had a better and more organized staff and facility, issues like this would have not erupted! The restaurant had a poor selection of food and it was too expensive! I will never book a room there ever again.