Grandview Inn, Hermosa Beach

I made a promise to myself after staying here I would make sure the world knew about how this establishment is run! I will keep doing so, until I have done my job & saved poor innocent people from the horror of the way these people treat their customers... After making the reservations for $79.99 per night (we spoke to a man just 3 days before our stay) he also confirmed our early check in at 12pm. We arrived only to find that not only was our price per night higher but also our early check in was completely unknown to the woman behind the counter. After coming back to the hotel an hour later (while we waited for our room to be ready) the owners were nowhere to be seen and we were left sitting in the lobby for an extra half hour. For some reason my husband and I got the impression this woman had a deep hatred for us. Her attitude was harsh when she returned to the desk. As we began the check in process, we noticed that the price was higher than what we had been quoted on the phone, by the man who she said was her husband. When we brought this to her attention (nicely) she then proceeded to call us liars and told us to go stay somewhere else. Before we had a chance to respond she had already printed out the refund slip... and had it on the counter for us to sign.Then things got REAL nasty. Her accusations continued as she told us "You are liars!! My husband would never give you that price or give you an early check in. We do not do that here!!!! (as she laughed in a sarcastic way) Go stay somewhere else!!!!" I tried to explain there must have been a misunderstanding with her husband, and she continued to say we were lying to her. I did not want to stay at a hotel at the mercy of someone who thinks & speaks that my husband & I were "Liars". So.. we left, like she told us to. The Sea Sprite Motel just a short block away closer to the beach & was fantastic, the people friendly atmosphere for almost the same price made our weekend very pleasant. If you would like to be left on the street with nowhere to sleep, or if you love being called a "liar" then the "Grandview Inn" is the spot for you!!!! I don't believe any vacation experience should be this bad. If we couldn't find another hotel what would we have done? The funny part is we live is Los Angeles & were planning on finding a hotel to frequent in Hermosa. They have lost our business for life. I will never go back there & I plan on telling everyone we know to boycott the Grandview!!! Do not book a room here!!!!!!!!!!!!! And if you do... Don't count on getting it!

So, I was on a business trip w/ my husband and.... HORRIBLE place! I NEVER write reviews even when its a bad place. BUT THIS is OUT OF THE QUESTION BAD!!!!! Here are the reasons: 1) They said my reservations was for a friday/saturday, when it was Saturday/Sunday. They were yelling and being very disrespectful towards my boss and vice president. 2) They treat you like crap, like as if they hate you upon arrival. 3) The parking was horrible, my husband and I went out to dinner and we came back with NO parking. They had there own PERSONAL guests come over and take their own CUSTOMERS parking...It took us about 15 mins to park. The owner had us park in a handicap area. :/ 4) When check out came, I asked as a courtesy if i could get a cup of coffee and the owners wife asked if i had a cup the other day, and i told her i had not. She rolled her eyes and was continuing to check me out. I just said okkk. So I couldn't even have a cup of coffee that was displayed for CUSTOMERS! 5) The owner and owners wife are VERY UNPROFESSIONAL. He was yelling and i asked for him to calm down so we can sort everything out. He YELLED and said "THIS IS NOT GOING TO BE EASY, WE ARE GOING TO MAKE THIS HARD!" He wanted $1,000 right then for "smoking" even though we HAD NOT!!! (must be really hurting on $$) 6) They ACCUSED us of smoking out there balcony. And KIDNAPPED US!!!! YES KIDNAPPED! WOULD NOT LET US DRIVE OUT OF OUR PARKING SPOT. I am not over re-acting the cops told them that legally they kidnapped us and we can sue them! The Hotel owners were even YELLING at the cops. The cops told us these hotel owners call the cops on there customers ALL the time and they were getting very irritated! 7) They have charged my works credit card. That we are obviously going to dispute...and if they try to sue us??? well then we will just have to sue them for Kidnapping. So, please listen to this, i heard bad reviews on these people...but didn't listen i thought maybe it was just them...boy was i wrong. I will listen to reviews for now on. This place should be shut down!

Shady from start to finish. When I called for my reservation I spoke with the manager Imish; he said the price for my room with a roll away was $175. A night. When I got to the hotel a women called me a liar and said she spoke with me and the room rate was $254. Thankfully I made Imish send me an email confirming the price of the room so they had to honor it. That awful woman then claimed she would get fired for giving me that price. Later she claimed her and her husband where owners…and she did not want me staying at her hotel ? how do you describe surreal in words? If you have ever been to India and seen the filth and how cruel and rude they are to their own then maybe you can begin to understand these people. I will never go back, I feel like I need a long hot shower to wash those people off of me. I truly believe that the 5 star reveiws are written by the people who run this awful place.

I CALLED THIS MORNING TO RESERVE A ROOM OWNER SAID THAT HIS PRICES ARE MINIMUM $189.00. MISLEADING TO CUSTOMERS.

if you want to go somewhere affordable and that has a BEAUTIFUL view of hermosa beach ocean sunset, then this place is perfect!! the staff was so friendly and the hotel is very affordable!! its also very close to the beach..i had the greatest time there and most importantly its very clean. i will definetly go there again.

Great location, great beach, short walking distance for dining and night clubs. The hotel is clean, the rooms are large and the beds are comfortable. The room rates are very fair. No smoking is a big plus. I will continue to stay here.

Never in my life have I been treated so poorly and rudely than at the Grandview Inn. The owners have the worst customer service I have ever experienced and they do everything they can to find ways to charge you more money. You have very little freedom here, as we were reprimanded for having friends stop by after 8pm. The owners had their eyes on us the whole time, essentially spying on us whenever we left or came back. There are cameras all over this hotel, unfortunately they're not used to keep you secure, they're used to keep an eye on you. The owners are threatening, stubborn, argumentative, and rude. Ask any local in Hermosa Beach, this hotel has a reputation for horrible customer service, and the locals desperately want to see a change in ownership. I truly felt that the owners had a bias towards me because I am a young professional (under 30). They expected me to be a partier and cause them problems, and they treated me as such. I am respectful and polite, but never had a chance in this place. Every time my girlfriend and I left and came back, they were watching. It was terrible, and we ended up leaving without staying the night after the owners continued to disrespect us and talk down to us. Please take warning before staying at this establishment. It was the worst hotel experience of my life (and I've spent plenty of time traveling around developing (and under developed) countries).

I spent a weekend at this very clean and nicely appointed hotel. The owners and staff were very friendly. The rooms were clean and in good repair with comfortable beds. The hotel offered free internet connection. The hotel is is a great location right next to a small park and the beach and a very short one block walk to Hermosa Beach's entertainment area - Pier Avenue. Some of the rooms have a great view of the beach and other rooms didn't really have a view at all. Each room has a generous balcony felt very private. I needed to find a room quickly and at the last minute. Because of the price I was a bit weary of the condition of the hotel so I only booked for one night. But after I arrived I realized I didn't need to find another hotel so I asked for a second night. I would recommend this hotel to anyone visiting the LA beaches. Great location, nice rooms and very well priced. The hotel even had free parking, but we never used our cars all weekend. We just walked to everything.

Stacks of empty beer bottles outside of my entry door. Asked for pillows and was given 2 that were "wet". Told they haven't dried yet so take them. Very poor attitude by staff, not professional or courteous. Made numerous guests feel unappreciated! TV & clock were not connected. Microwave cord has to be extended completely across sink to be plugged in. Dangerous with water! Only 1 car per room. We had 4 guests and 2 cars...what to do with the extra car? Card keys did not work and front desk had to come and open with master key.

If you have the misfortune of staying here, check and triple check the rate that they quote you. Prices change on a whim and the owners will squeeze and con you out of every dollar they can get. The management is rude and disrespectful, at times bordering on criminal with the way that rates fluctuate. If you want to feel hated, stay at this hotel. Absolutely brutal.