We will NEVER go back!
Pool was filthy all three days of our stay, we never could get enough clean towels for our needs, manager wouldn't speak to us, and responded to our complaints only after we complained to Best Western Customer Service, and then by email despite the fact that we asked for a phone call. his response? There will be towels in the future (GREAT, just what we needed, towels when we are gone), the pool is actually clean (it was full of loose dirt!), and we are working to see that it doesn't happen again? Oh, forgot to mention the carpet was dirty and the bathrooms were so small you had to straddle the toilet to close the door!