Springs Hotel And Spa, Hot Springs

NEVER WILL STAY HERE AGAIN, THEY CHARGED ME TWICE ON MY CARD AND 16 DAYS LATER STILL NOT CLEARED UP... ALL IVE BEEN GIVING IS THE RUN AROUND ABOUT IT,

We have been staying at this hotel for years, I will never go back. Our room was not service at all for our stay, Beds never made. no clean towel, had to go get own every nite. floors never cleaned, The worst was no customer service, everytime I asked for help, I was told, I had to wait for the manager. Was told the manager was not there. And they were there. Not worth the money. Left very unhappy.

Much worse than the worst hotel I thought I would ever stay in. Old unclean linens. No mattress pads. You feel like you're sleeping on the same sheets the sweaty guy from the previous night slept on. If you get to stay in Hot Springs - go by and look at the car that is in the picture. Its covered in three inches of dust, tires are flat. Oh so very bad. Oh, forgot to say something about the mold in the air conditioner duct. Sleep well.

My wife and I stayed there and it was okay. The service was good and the pool was heated. On the down side, i tdid take a while for the hot water to come on and it would have been better if the restaurant was open. But you are walking distance to eating places and very close drivind distance to well known restaurants and shopping.

THE DESK CLERKS WERE RUDE AND THE ROOMS ARE NASTY AND THE MANAGEMENT IS NOT VERY NICE OR HELPFUL IN ANY WAY WILL NEVER GO THERE AGAIN

Briefly, this hotel is not what it claims to be. Far from it! Luxury my eye! More like a disaster that needs to be reported to the BBB and the Health Dept. There is NO restaurant, one shop is out of business and the other is going out of business soon. The pool was not open. The parking lot is NOT safe for women. The balconys have lead paint exposed and are filthy and cracked, the rooms are NOT clean, and if you want your bed made and fresh towels you need to ask. There are holes in the walls and no lids on the toilets. We tried three times in two days to meet with the manager but she was too busy!!!!! No refrigerator for medications-although I requested it. No upgrades. About half the hotel rooms seem to be out of service. EXTREMELY noisy location. The evening clerk and Sales Manager were extremely rude and acted as if they were doing us a favor! Be aware of the 48 hour cancellation policy. In short, I would not let my guinea pig stay at this dump!

I stayed here on 4/11/09. I booked this online thru Springs Hotel website. I booked this at a rate of $89.95 plus tax. But when I checked out I was charged $109.95 plus tax. They will not refund my money even though I still have my confirmation that shows $89.95. I do not think the room was even worth $89.95. There was NO hot water at all. I had to take a cold shower. The room was not very clean. I don't think they ever clean under the bed or behind anything. There was a iron print burnt into the carpet and the TV had a large scuff across the middle of the screen. The people that work the front desk are not very friendly and couldn't care less about their guests. I have emailed them 4 times now with no responce. So I filed a complaint with the Better Business Bureau and they have yet to respond. Do yourself a favor and stay far away from the Springs Hotel.

The only good thing I can say that is positive about this hotel is the location! This hotel is the worst place i've ever stayed! The bathrooms are too small. The tub wasn't clean. The toliets look like toliets in a public rest area (with black toliet seats). The service was AWFUL! George at the front desk was extremely rude! We reserved 4 nights but only stayed 2. There was an opening at the Embassy Suites so we were lucky enough to move there. We payed 60.00 more a night but it was definitely worth it!!!

The place was filthy. The rooms had dust an inch thick and the floor was nasty. The ceiling tiles were falling out and the room looked very old - not antique but old. I would not recommend this place to anyone.

The location was supereb for the night life. I could walk outside and go to a couple of great restaurants, including the inhouse restaurant. The mineral spa was a new experience for me, but it was enjoyable. The renovation they had untertook changed the place 180 degrees. Overall it's fantastic for the price and vacation.