Golf Course and Hotel Don't Communicate
By A Yahoo! Contributor, 10/27/08
I stayed at hotel for singular reason to play the Hotel's golf course with my son, who attends University of Arizona. Made hotel reservation some 60 days in advance, including tee time, purchasing the "Golf Package" (unlimited golf per the voucher given to me at check-in). I walked into pro shop on Sunday morning to check in and was told golf tournament prevented my son and me from playing. The most irksome part was denial by golf course that I had a reservation. (Why sell golf package for day of tournament? Why did hotel give me golf voucher for day of tournament? What was the Golf Package for if not to play golf?) I made a tee time at same time I made the hotel reservation. Hotel advises when you make reservation to call the golf starter for tee time, which I did. Hotel had no idea what the golf course was doing, yet was selling the Golf Package. Hotel should be involved with the golf reservation. Very disappointing.