Embassy Suites Phoenix - Airport at 24th Street, Phoenix

Used to work front desk and got sick and tired of sending guests into rooms I KNEW had problems. TOO many times I had to change rooms for people who had serious complaints; wet carpet (water leaks), smelly rooms, dirty rooms, LOUSY A/C that didn't cool the room off, problems with cable tv,mold YOU NAME IT. Maintenance dept just doesn't care if anything works. One deadbeat maintenance tech has been there for 8 years and rides an electric wheelchair. All he does is sit in the office, does nothing. You have fire dept. required EXIT signs not working. The stress was just too much for me to handle EVERY DAY, so I ended up quitting because I got tired of charging guests $130+ for trashy rooms. DON'T EVEN CONSIDER STAYING HERE, lot better options for less money / much newer - here in town. Best Western Comfort Inn La Quinta Radisson etc.

dirty! wall paper peeling off the walls. smelled horrible. air condition didnt work. brown stuff oozing from the corners od the room. I thought it would be like most embassy suites but it wasnt it is a dump.

My daughter and I were staying while in AZ for some medical treatment for her. We were both very stressed regarding the nature of the trip. The Shuttle driver was soo nice & helpful it was nice to see a friendly face after a horrible flight. When we arrived at the hotel. Corriane greated us and was soo fantastic to let us know everything that had to offer, which was news to us. we booked this location for the convience to the hospital. When she found out, she was able to give us a bigger discount on what we felt was a great value already. The rooms are a lil dated but for the amenities its a fair exchange. only issue I had was after spending day at hospital, the hotel shuttle was scheduled to pick us up. we were told 5 minutes but waited half an hr before she just said in frustration we would walk back to hotel. because it Never showed up. After being poked and proded all day My daugther just wanted to go back to Hotel & nap. didnt think that the paying for internet in the room was an issue b/c the business center was open 24/7 and very clean. for the price you cant beat the value. cooked to order breakfast and the Managers reception was a nice surprise too. after a day like that I could use a drink on the house! God forbid we need to return.. we will stay here again. just count on more relyable transportation.

Booked into this hotel because of the location. What a dissapointment. The hotel was dated, felt dirty and very unsafe. There was a huge gap under the door, the room was dark and dingy and smelt terrible. We checked out after 1 hour and relocated to the Embassy Suites in Scottsdale. Much better.

I stayed here a couple months back during a business trip. This place was awful. It was so old and in a terrible part of town. And the service was terrible. Nobody seemed to know what they were doing. I asked to speak to the woman at the front desk's manager after her poor customer service and he was an even bigger joke. He was loud, rude and unhelpful. Next time I have the pleasure of traveling to Phoenix, I won't ruin it by staying here.

I RECENTLY STAYED AT THIS HOTEL,THE STAFFMEMBERS WERE SO NICE.I WAS THERE UNDER A VERY STRESSFUL FAMILY SITUATION AND THEY COULDNT NOT HAVE BEEN NICER.THE POOL AREA WAS JUST BEAUTIFUL.BEAKFAST WAS VERY GOOD AND THE GENTLEMEN COOKING IT WAS SO FRIENDLY COULDNT DO ENOUGH TO HELP YOU. ROOM WAS VERY NICE CLEAN APPEALING AND SAFE WHAT MORE COULD YOU ASK FOR. IM GOING BACK TO PHOENIX SOON AND WILL BE STAYING HERE AGAIN I KNOW WHEN I ARRIVE THEY WILL BE AT THE DESK SMILING A READY TO GREET ME.

Had a pretty good time staying at Embassy Suites while moving to Phoenix from California. The hotel was very pretty with a lovely pool and gardens. Our suite was very nice and large, a little worn around the edges, but for the price we paid, easy to overlook. Our room was very quiet and we heard no noise from outside, even when (since it was the 4th of July) the kids around the pool were playing with those little snappy "firecrackers". Our first room key did not open the door to the suite, but the lady at the front desk was happy to replace it with one that worked. I slept on the hide-a-bed in the "living room" and it was actually very comfortable. One does have to pay in order to use the internet connection in the room, which was annoying, especially when so many places offer free internet connections, even at cheaper hotels. I did not pay the fee and stayed off-line. Our complimentary breakfast was very nice, though the hostess as we walked in the door was a little rude in her attempt to direct us in lining up the way she wanted, though I suspect a language barrier and sleepy guests. Her insistence and apparent irritation wasn't the best thing to wake up to. The cooks were very nice, though, as were the other staff in the breakfast room. Overall, we had a good time and find this hotel to be convenient and a good value. We would stay here again.

We took a trip to Arizona 6/21 - 6/28, and stayed at this hotel two nights. Everything was a 10, room cleanliness, pool, complimentary breakfast, sevice, etc. Also, the price very reasonable. Would certainly stay there again.

Stayed here for the weekend and was not treated very well by the staff; who all seem to be very defensive and rude. It was my first time in phoenix and this really gave me a bad impression of the place. The rooms looked very old... furniture looks like it was built in the 80's and the bathroom was very small and the sink was out in the bedroom area. I stay at a lot of embassy suites and this was not what I expected. Stay away from this place!

My sister, who is restricted to a wheelchair, flew in to Phoenix to meet up with me there on route to the east coast in July 2006. I was unable to meet her at the airport because I was traveling with my children, so asked her to take a taxi to the hotel where we would be staying the night. It turns out the airline broke her electric wheelchair, so she was unable to move on her own as she is accustomed to. She was finally able to obtain a wheelchair taxi, with some difficulty. Considering the size of Phoenix, I’m surprised there aren’t more handicapped accessible taxis available. San Francisco and Vancouver had them. To make matters worse, however, the taxi driver left her and all of her stuff, alone, on the sidewalk outside the hotel and drove away, at which point she called me and we realized she was dropped off at the wrong hotel. It was 11 pm, and 102 degrees. Fortunately things started getting better by this point. I was staying at the Embassy Suites on Thomas Road, and she was left at the Embassy Suites on 44th St. I asked the hotel where I was to call the hotel where she was, and verified that the security guard there had found her on the sidewalk and brought her inside (thank you!). After trying to get another wheelchair taxi to pick her up and take her to the correct hotel, to no avail, Embassy Suites finally brought her over in their shuttle. To do that, the security guard had to pick her up and lift her into the front seat of the van, then drive with her to the Thomas St. Embassy Suites to lift her out of the van and back into the wheelchair. We sincerely appreciate the assistance the security guard gave, and the cooperation of staff at both Embassy Suite hotels, in seeing that my sister was delivered safely. Sincerely, Anne from Flagstaff, AZ Carolyn from San Francisco, CA