Priceline customer offered SMOKING ROOMS ONLY
By A Yahoo! Contributor, 8/3/09
A BIG DISAPPOINTMENT...( A TOTAL LOSS)....since we were Priceline customers, the only rooms offered and available to us were THEIR SMOKING ROOMS and they sure SMELT LIKE SMOKING ROOMS, TOO. We were told that since we were Priceline customer that we were only Guaranteed a room for two people and that there was NO other guarantees. Because we pricelined it, they made us feel like we had no options or rights. I had prepaid in full for two rooms, because I was traveling with my five month old baby, I needed one of the rooms to be non-smoking. I was told that none were available, even at an extra cost. These rooms were REALLY THAT SMOKEY SMELLING, that it was unbearable for a non-smoker, it was just too hard to stay in the room. The only thing that was offered was a bottle of spray to de-oderize the room, this did not help much. We decided that we could not stay in these rooms with our baby, so we decided to go to another hotel for the night. We turned our keys back in and asked the staff to let their management know that we were not happy, but we never heard back from anyone, this must be normal practice here and they just do not seem to care. That night, they were busier than expected, and they probably were able to resell these rooms to a smoker. As a priceline customer for hotels this has been my worst experience yet. (NO STARS) The site requires at least one star.....but to us they get NO STARS for their NO EFFORT.